noticeable delay in remote control session

Hi guys,

setup a trial today and I have a question regards the speed of remote control, there is a big response lag between an input and seeing it take effect.

Im based in the UK and on a 380mb connection and client (also in the UK) is on a 75MB connection so speeds are healthy.

Ill always be controlling PCs within the UK - can you check im on the right server? and / or do you have desktop software for technician use rather than the browser method?

John

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Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,