open status

open status

Hi

Does anyone know a way that changes the behaviour of the open filter. At the moment 'unassigned' shows emails not yet assigned, and 'open' shows assigned emails not archived. Thats a little un-intuituve as an email is 'open' even if it is assigned - and so when I check the mailbox I have to check both the unassigned and the open tabs. 

A custom filter does work, but it appears at the bottom of the menu .There appears to be no way to get the custom filter to the top menu.

Thanks for your help


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