I had a subscription for five BIGIN licenses when I was repeatedly prompted to upgrade to ZOHO ONE with a free trial offer. Despite my reluctance, I opted for the free trial, which I did not find satisfactory and allowed to expire. Subsequently, without any prior notification, the BIGIN team canceled all of my BIGIN subscriptions, leaving me without essential services. This abrupt cancellation has severely disrupted my business operations for the past two days, causing significant setbacks.

Despite numerous attempts to resolve the issue through countless calls and messages, the response from the support team has been woefully inadequate. They initially failed to recognize their error in canceling my subscriptions and only after exhaustive communication did they acknowledge the mistake, promising a restoration that required me to temporarily pay for two additional licenses with the assurance of a refund. However, this refund has not been processed, nor have my original licenses been reinstated.

I have been met with a stark lack of accountability from their end. Promises made by a representative named Manoj have not been honored, and he is now unreachable. Furthermore, the company has provided no means of escalation, refusing to offer any contact details for higher-level resolution or acknowledge my requests for escalation.

I strongly advise against using this company due to their unacceptable customer service, lack of transparency, and failure to uphold their commitments. This experience has not only resulted in financial loss but also significant operational disruptions, demonstrating a blatant disregard for their customers' business continuity and trust.