PhoneBridge Bug

There doesn't seem to be a PhoneBridge forum, so I'm leaving this here, hoping this can get to the right folks within Zoho.

We use a VoIP provider that integrates with Zoho via PhoneBridge. Love it. It's so great when customers call to have everything available right in front of us.

There is a persistent bug, though. When a customer calls, if the operator who is answering the question lets his or her computer go to sleep during the call, the little PhoneBridge doesn't register when the call actually ends. It stays persistent until all Zoho windows are closed and restarted.

This is problem for us (and others in our situation), because most of our calls are technical service that isn't just sitting in a phone bank. Our folks will often need to get up, go out to the shop, and do other things away from their computer while on the phone with the customer. When this happens on a more involved call, their computer goes to sleep, and the whole PhoneBridge session is screwed up.

It would be great if there were a way to prevent this from happening.

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Donald Love
Subbulakshmi SB

Sticky Posts
Updates in Zoho Workplace applications | Dec 2023
Hello Workplace Community, Hope you're all doing good and staying safe. Last December, we have released quite a few new features and enhancements across the applications in Zoho Workplace. Let's take a quick look at them. Zoho Mail Subject-based email
Updates in Zoho Workplace applications | Oct and Nov 2023
Hello Workplace Community, We wish you all a Merry Christmas! 🎄 Hope you're all doing good and staying safe. This Christmas, we have quite a few treats in the form of new features and enhancements across the applications in Zoho Workplace. Let's take
The month that was at Zoho Workplace | September 2023
Hello Community, Hope you're all doing good and staying safe. The Zoho Workplace applications have quite a few new features and enhancements for the month of September. Let's take a quick look at them! Zoho Mail New languages support Zoho Mail now supports
The month that was at Zoho Workplace | August 2023
Hello Community, Hope you're all doing good and staying safe. The Zoho Workplace applications have got quite a few new features and enhancements for the month of August, 2023. Let's take a quick look at them: Zoho Mail Prevent your catch-all from getting
The month that was at Zoho Workplace | July 2023
Hello Community, Hope you're doing good and staying safe. The Zoho Workplace applications have got quite a few features and enhancements for the month of July, 2023. Here's the list for you: Zoho Mail New languages support Zoho Mail now supports five