Plan price change does not reflect existing subscriptions

Hi,

I have encountered an issue with our Zoho Subscriptions setup where if I change the price of a plan for our product, e.g from $2 to $5, the price increase does not update on the existing subscriptions. This is important as, although price changes are not happening often, we most definitely need a way to amend the price of a plan in a seamless way without inconveniencing the customer to subscribe again. I feel that this is a fundamental functionality of subscriptions/product management.

Our use case would be:

The customer starts a subscription (Subscription 1) for plan A costing $5
Change plan A's price to $2
On the next bill date, charge Subscription 1 the new amount which is $2*

*This must work for all active subscriptions

Could you please advise on the best way to achieve this?

Thanks,

Rositsa

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Sticky Posts
Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than
Introducing Developer Space in Zoho Subscriptions
Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy to