Problem on a Workflow

Problem on a Workflow

Hi all,
based on this answer:
https://help.zoho.com/portal/en/community/topic/loop-with-other-ticket-system

we have a problem if the process includes multiple criteria (see the screenshot):
If we have only point 1 and 2, the workflows works properly. 
When we have added point 3, nothing works. Where is our error?
Thanks in advance.