Problems connecting on my Samsung via the app

Problems connecting on my Samsung via the app

I have never had a problem logging onto my Samsung Note 4 with my Zoho..and I am sure that I am doing something wrong..but when I try to sign on/log on..I am getting the message "Error While authentication( User not confirmed) . Which is strange..because I am able to log onto the desktop with not problem with the same log on..

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