Program Windows and Start Menu/Toolbar Freeze When Remoting In

We are currently on the trial version of Unattended Access testing for our company. We have encountered a major issue where sometimes when remoting in we cannot manipulate any of the program windows, click on the start icon or anything on the toolbar. However, you can open things on the desktop but once they are open you cannot control it. Using the Quick Launch option we are able to open apps like control panel among other things...but cannot do anything with the open window.

We have found a workaround that has worked so far. By sending a Ctrl+Alt+Del command and clicking cancel once that menu pops up.

All our workstations that have had this issue are running Windows 10. It does not happen every time but increasingly it has gotten worse.

Is there anything I can do to fix this? We really like the product but will not be able to move forward with purchasing if this issue persists.

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Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,