Remembrance Day to Remember – Recalling Values

Remembrance Day to Remember – Recalling Values

The phrase “at the eleventh hour” refers to the 11th hour of the 11th day of the 11th month in 1918, when the hostilities of World War I came to an end—but it still holds meaning today.
Remembrance Day (Veterans Day in the US) is observed on November 11 to honor and pay tribute to the brave veterans who have served or made the ultimate sacrifice in the military for their nations.

This Remembrance Day, let us remember the veterans who dedicated their lives to service for their countries. Veterans embody the values of selflessness, courage, and integrity. They chose to live for something greater than themselves, remaining devoted to their nation, their people, and the hope of a brighter future.

Drawing inspirations 

Teamwork

For veterans, staying together physically and mentally can mean survival. In war zones and camps, unity kept them strong and helped them fight together for their nation. Their spirit of teamwork can inspire us in how we collaborate today.

Selfless service

During their service, veterans put their own lives on the line so that others could live freely. Their actions remind us of the power of serving others before ourselves.

Adaptability

No matter how difficult or unpredictable the terrain, veterans learn to adapt. They face challenges with resilience and determination until they achieve victory or peace.

Making every moment count

On the battlefield, every moment counts. Every move is calculated and made with care to protect their team and the civilians around them while accomplishing their mission. These experiences teach us to appreciate time, act mindfully, and make every effort count.

Keeping your composure

Even in the most stressful situations, veterans train their minds and bodies to remain composed. Their calmness under pressure allows them to make sound decisions when it matters most.

Remembering the stance

Veterans undergo training to be ever-ready: to guard, protect, and act with purpose. Eventually, their values are inculcated into their lives. Their discipline, fitness, and mindfulness remind us to stay prepared, focused, and responsive in our own roles.

The challenges 

While we can proudly speak so much from the outside, the life of a veteran is not an easy road. They often miss home, important moments, and time with their families. They miss the rhythm of regular life and cannot take a break because their duties require them to remain alert.
When their service ends, veterans return home to a new chapter of life, one that brings the challenge of readjusting to daily routines. Some veterans may face health or emotional difficulties as they transition back, yet their discipline and strong values help them find balance and strength again.
To every veteran, we want to say: we honor you, we are proud of you, and we are grateful for your courage and dedication. We hope that through care, support, and community, every veteran finds comfort, healing, and peace.

Lessons for customer support  

The life of a veteran can be extremely challenging. Yet, customer support has many lessons to learn from the lives of our dear veterans.
The life of a veteran teaches us invaluable lessons that can shape our approach to customer service. Stay adaptive to change, and train your mind to remain focused and alert.
When customers share their challenges, treat their problems as your own by listening with compassion and offering thoughtful solutions. Zoho Desk empowers agents with essential features to keep them positive, supportive, and effective in every interaction, such as Zia's reply assistance, which helps agents generate empathetic responses.
The notifications center on the top-right of the Zoho Desk page helps by notifying you of tickets in which you've been mentioned and email failures. The announcements icon keeps you on track with new features and product upgrades. This ensures you stay updated and can easily adapt to changes. Turn every interaction with a customer into a meaningful experience.
As a customer support representative, challenges will come your way. Remember, you can work with your team and leverage the available technology to deliver results for your customers.
Let us be the guardians of our customers’ trust, just as veterans have been guardians of our nation. As we honor them today, let us carry their values forward with gratitude in our hearts and excellence in our service.

P.S.: In honor of the veterans you know, please share a life lesson you've learned (in the comments) that has helped you in your profession.


      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Register for Zoho Desk Beta Community

            With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
          • Share your Zoho Desk story with us!

            Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 
          • Tip #1: Learn to pick the right channels

            Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 
          • Welcome to Zoho Desk Community - Say hello here!

            Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here
          • Webinar 1: Blueprint for Customer Service

            With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方

                                  • Recent Topics

                                  • Push Forms to CRM

                                    Hello, I created a Form but forgot to integrate to CRM before many of the Forms were filled out. Is it possible to push those entries to CRM or should I just export a CSV then upload to CRM?
                                  • Zoho Creator Developer Console | Improved Distribution and Lifecycle Management for apps

                                    Hello everyone, We're excited to introduce new enhancements now in the Zoho Creator Developer Console. These updates strengthen private app distribution through licensing controls and extend environment support across all installed apps, helping teams
                                  • Logged out

                                    Hi, just been working on a sheet when a pop up box appeared telling me I'm going to be logged out in x number of seconds and if I reload I may lose any edits, or words to that effect. It did indeed log me out and I did indeed lose my last edits. Any idea
                                  • 554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]

                                    Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. I
                                  • You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token.

                                    I can no longer connect to my bank account to download transactions into Zoho Books. I egt the error message: "You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token. To connect more accounts, write to us
                                  • First Name in Mail

                                    While sending a mail/message to the user, I want only the first name to be displayed—for example: “Hi John” instead of the full name using "Hi ${Name_Field}"
                                  • Can you import projects into Zoho Projects yet?

                                    I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects
                                  • Connectivity issues with Google Calendar and third-party integrations

                                    Description: We are currently experiencing a critical failure with Zoho CRM third-party connections. This issue is heavily affecting our primary workflow. Symptoms: Sync Failure: Existing Zoho CRM to Google Calendar connections have been failing for approximately
                                  • Add Reauthentication Option for Zoho Bug Tracker Integration in Zoho Desk

                                    Hello Zoho Desk Team, We hope you're doing well. We would like to request an enhancement to the Zoho Bug Tracker integration within Zoho Desk. Current Limitation: At the moment, there is no option to reauthenticate the Zoho Bug Tracker integration in
                                  • Newby Questions

                                    Q1. The top bar of Zoho Books has a "Search in Banking (/) " field. What is the proper use of this text box? - Searching for Amazon for example has no results but there are transactions. - Is the search case sensitive? - Are regular expressions allowed?
                                  • Transaction Rule Matching

                                    Q1. Is there a method to have the Transaction Rules applied across multiple Bank Accounts? Q2. To match "contains" text in Transaction Rules, is a wildcard or regular expression required? Is it case sensitive? Would searching for "issue" in the following
                                  • Newby Questions - Vendors, Customers, and Income vs. Other Income Clarifications

                                    Q1. For Deposits, there does not seem to be an option for "Income". "Other Income" is an option however. What is the process to add the option to assign a deposit to type "Income"? Q2. In many cases Vendors and Customer are the same. Vendors may purchase
                                  • Introducing parent-child ticketing in Zoho Desk [Early access]

                                    Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                  • Three Zoho Billing Limitations Blocking Standard Subscription Operations

                                    After working through Zoho Billing support for over a year on these three issues without resolution, we wanted to flag them to the broader community. We are curious whether other businesses are running into the same walls. 1. Cannot Prepone (Move Earlier)
                                  • Automation #3 - Auto-sync email attachments to tickets

                                    This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Most of our customers use email
                                  • Can't add a sender adress from zoho campaigns

                                    hi, I need to change the sender address for a campaign.  When i try to add it i get a message to say 'duplicated email address found while adding your sender address'.  This is the first campaign i'm sending so I don't understand why this message is displayed? Thanks Jane 
                                  • Using a custom single line External ID form as merge fields in templates

                                    Hey everyone, We're looking to integrate a few external systems better with our Zoho CRM, and we had hoped to use external fields for this purpose. In this case, it would mean being able to use our own inoice system's invoice numbers are a direct id compatible
                                  • Introducing Workqueue: your all-in-one view to manage daily work

                                    Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales
                                  • Zoho CRM - Feature Request - Analytics Components Group By Week Alternative Formats

                                    On the Zoho CRM Analytics Components, please consider adding an option to allow group by week format to be changed to other formats such as Week Commencing or Week Ending dates, rather than the current Week Number. This would provide improved usability
                                  • Dashboard target enhancements

                                    Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However
                                  • Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

                                    Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations
                                  • Can I write a check in Zoho Books with no associated bill?

                                    This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 
                                  • ISO 3166-2 Compliant Country and Regions

                                    Zoho should consider implementing ISO 3166-2 standards for countries and regions in address dropdowns. It adds a lot of noise in the data when items added programmatically conform to ISO 3166-2 (e.g., TX for Texas, CA for Canada, etc.), but the few items
                                  • US State abbreviations in Address fields

                                    In regards to all Address fields within Zoho, Is there a way to change the State field to be the 2 letter abbreviation vs the full spelled out US State name? Example: "Washington" should be WA. I am able to type in the abbreviated state, but it's not
                                  • Zoho Booking - TIN vs ATIN & ITIN

                                    Zoho Booking Vendors allows for TAX ID values of SSN, EIN, ATIN an ITIN. There is no option for TIN. What is the method to properly add TIN to the list of taxable values for companies? For reference: Social Security Numbers (SSN) Individual Taxpayer Identification
                                  • How to see Statement Details Shown in Unclassified Transactions in All Transactions?

                                    All, The list of Unclassified Transactions show the Statement Details and Descriptions. What is the method to see that column in the All Transactions list? -Thanks!
                                  • Zoho Books | Product updates | October 2025

                                    Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, Apple
                                  • Bill sent for Payment Approval

                                    Zoho Books currently supports three levels of transaction approval for bills: Draft, Submit, and Approved. We are looking to add a layer of approval like a bill marked for payment before initiating payment requests through HSBC Bank. Can you please guide
                                  • Ask the Experts - Live Q&A webinar

                                    Hello Community, We’re excited to host our very first Ask the Experts session! Join us on 7 April 2026 from 11 a.m. to 12 p.m. (IST) for this live webinar Q&A session, where you will have an opportunity to connect directly with our product experts, gain
                                  • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

                                    Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24
                                  • Kaizen #235 - Automating record restoration using Recycle Bin APIs in Zoho CRM

                                    Welcome to another Kaizen week. Here's a question that came up in our developer forum: "I'm working on a piece of software to automate conversion of Leads into Deals based on order status from my company's website. There are some cases where a previously
                                  • Open PDFs using Zoho PDF Editor

                                    Hello users, In this article, we will be exploring the open PDF capability in Zoho PDF Editor to collaboratively edit PDFs, insert text and images, add fillable and e-signature fields, and more. You can upload PDFs upto 50 MB or 150 pages. Password-protected
                                  • One Contact with Multiple Accounts with Portal enabled

                                    I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and
                                  • Bank Feeds Breaking Constantly

                                    Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and
                                  • Print Sales Orders, Purchase Orders or Invoices from API

                                    Hello, Is it possible to use the print option that is available in Sales Orders Purchase Orders and Invoices with the API?. I don't see any information in the docs about this. Thanks
                                  • Timed addition to segments

                                    Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment
                                  • Zoho Developer AI Agent = Claude AI + MCP Server + Zoho Ecosystem

                                    Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at Officehub Tech: ✅Claude + MCP Server + Zoho Creator Zoho Developer AI Agent – an AI-powered Zoho automation platform This solution connects Zoho applications with an
                                  • Dynamic Questions in Zoho Forms

                                    Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?
                                  • Cliq iOS can't see shared screen

                                    Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
                                  • Google Fonts Integration in Pagesense Popup Editor

                                    Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts
                                  • Next Page