Report submission fails from mobile device with internal error

Hello! I'm doing level 2 tech support for my employer, and we recently began deploying Zoho Expense.

One of our employees was just given a license for it and began working with it today. She told me she's stuck doing her first expense report using a company issued phone. She was able to input the initial info such as date, reason for expense and an address for the reimbursement check. But as soon as she tried to move on from that, the app generated an "internal error" message and wouldn't proceed.

I suggested she try doing an expense report from the web application instead of on the cellphone, to see if it will complete that way. But not sure what else to suggest? Any tips for her to try here?

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