Dear Zoho Support Team,
I hope you are doing well. We are contacting you regarding a significant discrepancy in our financial data within Zoho Books/Inventory, and we urgently need your guidance on how to correct and reverse these issues.
After reviewing the ENVO FS report, we identified a total discrepancy of $568,957.82. Of this amount, $186,994.36 is associated with the current fiscal year, linked to transactions dated July 29th to August 20th, 2025. The remaining balance appears to originate from previous fiscal years.
According to Hossein’s analysis, the $186,994.36 for this year is currently appearing under COGS and is tied to negative inventory related to Lynx items. Below is a summary of our physical inventory count that reflects this issue:
Physical Count (Lynx 20 Series)
Lynx 20 – Black: -92 units → $71,289.88
Lynx 20 – Blue: -95 units → $73,614.55
Lynx 20 – Red: -50 units → $38,744.50
Total: $183,648.93
Additionally, many related sales orders—particularly for Lynx 20 Red—remain open and were never properly closed, which may be contributing to the discrepancies.
At this point, we need your assistance with the following:
A clear, actionable solution to reverse or correct the total $568,957.82 discrepancy, including both the current-year portion ($186,994.36) and the remaining amounts from previous years.
Guidance on how to repair the negative inventory entries so that they no longer distort our COGS and financial reporting.
Steps to properly close or reconcile the open sales orders that appear to be affecting inventory and valuation.
Recommendations for adjusting opening balances or transaction history to ensure our current year reporting is accurate.
This discrepancy is materially affecting our financial statements, and we kindly request your support in advising us on the correct Zoho-based process to resolve it fully.
Please let us know if you require additional documentation or account access to investigate further.
Thank you for your assistance—we look forward to your recommended solution.