Round Robin - doesn't take exclusions into account
Afternoon!
We have multiple To addresses set in our system. We only want Round Robin to use on one of them.
We have two customers who we don't want to fall into the Round Robin allocations
I have added some exclusions. The zohodesk.eu versions of the To address as well as the "real" email addresses that I want to be excluded but none of these rules seem to work, all calls are being allocated as part of the Round Robin.
Is this an issue, or have I messed up on the config?
We have multiple To addresses set in our system. We only want Round Robin to use on one of them.
We have two customers who we don't want to fall into the Round Robin allocations
I have added some exclusions. The zohodesk.eu versions of the To address as well as the "real" email addresses that I want to be excluded but none of these rules seem to work, all calls are being allocated as part of the Round Robin.
Is this an issue, or have I messed up on the config?
Many thanks
Rich
Rich