Schedule response to customer in Zoho Support

A lot of time we receive a ticket, and would want to respond to it immediately, but in an effort to stick with our SLA, we respond, and save the draft, to send at a later time.

Unfortunately, in a lot cases, at that "later" time, we forget to send that saved ticket, thereby breaking our SLA. It would be super useful to have a feature when respondign to the ticket, that could allow scheduling that response to be sent out at a later time.

We can do this with tools like "Boomerang", and HubSpot scheduling tool in Gmail, but unfortunately, those can't be integrated with Zoho, so having something within the Zoho Interface with that functionality would be extremely useful.

Cheers!

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