Secondary email and ticket associates
If a contact has a primary and secondary email under the Zoho desk accounts, do tickets get associated with them regardless of which email address they come in as?
I was thinking of setting a contact primary email as:
secondary email as:
So that when this particular contact sends in a ticket (a form based submission), that it would not send a notice because the primary email is
no-reply@example.com but still associate tickets with that contact when they're sending from actual.email@example.com.