Sending Mail to a Ticked create a new Ticket (did not add in existing ticket)

Hello,

the whole day, some to our Desk mailadress sended Mails generate a new Ticket instead of adding the Mail to the existing Ticket.

I've made several test for that. normaly the Mail where added into a ticket if we add "[##tickeid##]" in the Subject of the Mail (tickeid is the uniqe ticket number) to send it to a specific Ticket, nothing else.

My test below show, that the Ticket Name (or Mail Subjact) now is a value to add it in a ticket too:

My test Subject. New Ticket generated?

Aw: [## 12629 ##] Test no

Aw:[## 12629 ##] Test no

Aw:[## 12629 ##] 2Test no

Aw:[## 12629 ##]Suppe YES

Aw:[## 12629 ##] suppe Test suppe2 YES

Aw:[## 12629 ##] wah Test no

My ticket is called "Test".

You see, that the subject are scanned to. Is this a new feature (we dont need that, can we deactivate it) or a Bug?? Please we need fast help, this bug generate today 50 wrong tickets in our system...

Thank you!!

Kind regards,

Klaus Brandt

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