Service Account Admin for API Calls and System Actions

Service Account Admin for API Calls and System Actions

Hello,

I would like to request the addition of a Service Account Admin option in Zoho product. This feature would allow API calls and system actions to be performed on behalf of the system, rather than an active user.

Current Issue:

  • At present, API calls and system actions are tied to a specific user. This can lead to confusion, as it may appear that the actions were manually performed by the user (e.g., adding comments to a Desk ticket).
  • Additionally, this setup can clutter the user's account with unnecessary notifications for actions that are automated or system-driven.

Suggested Solution:

  • Introducing a Service Account Admin that is not linked to any particular user would ensure that API calls and system actions are clearly system-generated.
  • This would prevent misleading attribution of actions to real users and reduce unnecessary notifications.

This feature would improve the clarity and organization of automated actions within Zoho, while also enhancing control over system-driven processes.

Thank you for considering this request.

Best regards,

Ram

      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • How to Add Users to your Organization in ZohoMail?

            A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk)  In this topic, We will be discussing on how to Add and Invite users only.  The Import options are self explanatory. ____________________________________________________________________________________________________________

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方