Slow Zobot response time

Hi,

We launched the Zobot on our site to sit along with the regular Live Chat but had to take the Zobot down as the response time was very slow.

The bot was slow to begin then once the chat had been initiated the response was very slow. The bot typing status is set at immediate but was taking ages to load when the bot was on site. There was no issue on when testing the script before it was enabled.

Does anyone know what the issue might be here?

Thanks

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