Split ticket option is not showing on the "More actions" menu

Hi Team!

I want to report that the "Split as new ticket" option is not showing on the "More actions" menu, as showed on the documentation on: https://help.zoho.com/portal/kb/articles/spawn-a-new-ticket

You can see this behaviour on our client the following image: https://imgur.com/a/lYlV9 or at the attached image.

I'm working on Firefox 56.0, Windows 10. I checked the Firefox Developer Tools console, but no error was showed when I reloaded the page.

If you need to know it, our company is https://paxer.com .

Thanks, hope you can fix it soon!

Best regards,
David Antunes

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