Stock on hand not showing on backorders

Stock on hand not showing on backorders

I have a sales order which has items on it requiring backorder.

Some of those items have had a stock adjustment completed on them, however when I generate a backorder it is not taking the adjustment into consideration.

For example

The sales order has 2 red t-shirts on it.

When the sales order was generated we were showing as having no red t-shirts in stock (Stock on hand = 0)

A red t-shirt was located and a stock adjustment was completed to reflect this (Stock on hand = 1)

When generating a backorder I would expect this newly adjust stock to be reflected and for the backorder to only show that 1 red t-shirt was now needed for ordering however the backorder is showing as - Quantity Ordered 2 | Stock on hand 0 | Backorder Quantity 2


Can anyone help

    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      • Topic Participants

      • info

      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方