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• Recent Topics

• Pasting images is a mess

  I’m trying to paste images into my tickets, in the comments field. But when I paste images, they end up in the wrong order or behind the text.

• A way to create kits (groups of items) that do not require bundling and are added to an order as the individual items

  We are evaluating moving off of Sage BusinessWorks (which handles accounting, order entry, inventory control, accounts receivable, etc) to Zoho Books/Inventory. One of the things we heavily use is a feature called Kits, which allows creating a group of

• Auto-sync field of lookup value

  This feature has been requested many times in the discussion Field of Lookup Announcement and this post aims to track it separately. At the moment the value of a 'field of lookup' is a snapshot but once the parent lookup field is updated the values diverge.

• Replies sometimes creating separate ticket

  Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding

• Refering cell from other sheet

  Hi, If we want to refer any cell in the same sheet its very easy, like suppose if I want to refer cell A2  in P7 I just need to type =A2 in P7, similarly how can I refer a cell present in different sheet ( I mean refer cell A2 from Sheet1 into Sheet2) Thanks

• How to prevent users from switching price lists in an order?

  Hi, I have Zoho Finance integrated with Zoho CRM. My team will be placing orders through the CRM using the Finance module. When creating a new customer I will assign it a price list, I don't want the sales rep to switch to a different Price List, other

• Edit 'my' Notes only

  The permissions around Notes should be more granular, and allow to user to be able to edit the notes he created only. The edit Notes permission is useful as it allows the user to correct any mistakes or add information as needed. However, with this same

• Invoice emails repeatedly "Bounced back" from perfectly good email address of clients.

  Hi For a couple of months now I am getting tens of invoice email invoices "bounced back" from perfectly sound email addresses when they are sent via Zoho Books. (see attached or an example) (the common theme seems to be that the emails are going to either

• Paying a credit card

  When you move money from your operating account to the credit card account to pay the balance does you select "Pay Credit Card" or "Transfer". Doers it matter? Also I seem to be doing transfers and sometimes I get a list of possible matches and I select

• Timer not appearing to update

  For the last couple of days, I've noticed my timer is not updating. When I start it, it doesn't show as started until I refresh the page. When I pause it, it doesn't show as paused until I refresh the page. But it does register a stop correctly in real

• Proforma Invoice

  Is there an option to create proforma and advance invoices in professional

• Zoho Books | Product updates | May 2026

  Hello users, We're back with the latest updates and enhancements we've rolled out in Zoho Books. From sales tax automation to scanning receipts for free, explore the updates designed to upgrade your bookkeeping experience. Sales Tax Automation [US & Canada

• Restrict Ticket Movement to Specific Departments in Zoho Desk

  Hello Zoho Desk Team, Greetings, and hope you are doing well. We would like to submit a feature request regarding the ability to control ticket movement between departments in Zoho Desk. Current Limitation: At present, Zoho Desk allows agents to move

• Bounced Contacts

  We recently started using Zoho and hadn’t sent out campaigns in quite some time. With our first campaign, we saw a high number of bounce backs, which we expected due to the age of some contacts in our database. After doing some research, I understood

• DYK 5 - Soft and Hard Links in Task Dependency

  Did You Know you can manage dependent task schedules with Zoho Projects? In a project, some tasks are linked while others progress on their own. When a task is hard linked to another, its schedule is automatically adjusted when the predecessor moves.

• No Ability to Rename Record Template PDFs in SendMail Task

  As highlighted previously in this post, we still have to deal with the limitation of not being able to rename a record template when sent as a PDF using the SendMail Task. This creates unnecessary complexity for what should be a simple operation, and

• Whats app integration

  Do we have a whats app integration as wel for Zoho recruit please.. If so how can we process it

• Global/Overall Reports & Dashboards in Zoho Sprints

  Hi, Do we have an option to refer Global Level Reports & Dashboards in Zoho Sprints? We could see that we have Project specific Reports & Dashboards inside every Project. However, for a management level we want Reports & Dashboards visibility at a Global

• AI-Powered Summaries for Records, Notes, and Emails

  Recruiters spend a significant part of their day catching up on context. Reviewing candidate records before a call, scrolling through notes after an interview, or reading lengthy email threads to understand the latest update. As hiring volume grows, finding

• Cross Module Filtering – Use Fields from Lookup modules in Custom Views criteria and Advanced Filters

  Hello everyone, Zoho CRM now enables you to achieve deeper filtering of records in a module, using fields of a lookup, thereby enhancing your data management experience manifold. This filtering based on lookup module fields is now available in advanced

• Zoho Recruit Extension - Recruit Variables

  I am creating a zoho recruit extension. I have created a zoho recruit variable "token". The user who installs the token is supposed to fill this field. This is now connected with a workflow of "Job Create". I am using a deluge function that sends ths

• Direct URL to "View Record"

  I would like to create a button (Deluge Script) to jump to the "view record" without passing by the record menu, but I can not aford to find the right url. I don't want the "view record" as a single page. I want the "view record" in the application like the picture below: Thanks in advance for your help

• Zoho recruit's blueprint configuration is not functioning as mapped

  Current Status: Zoho Blueprint is not functioning as configured. Issue: We are moving a Candidate status in Zoho Recruit "for active file" but we encountered: "Status cannot be changed for records involved in Blueprint." This happens to various client

• Interview Notes and Feedback

  We hold panel interviews and would like an option for all panel members to leave independent interview feedback and notes. At present, we can only see an option for a single person to do that. Is there a way multiple people can leave centralised feedback

• WF On User Input of Field calling a function

  As the Title implies, I have an Invoice form with a Lookup field called Car. When the user enters a value, I want to create a series of SubForm (charge) rows with data entries that depend on the Car form. I have a Function that describes how many lines

• site24x7

  regards the "www.site24x7.com" service is included in the service of zoho one If included please enable it in my zoho one service Thank you

• UK MTD -- do we really need to map accounts every time we finalise a quarterly report?

  Hi, I've been using Books for years as a sole trader in the UK and been very happy with it overall. I was expecting that their implementation of features for MTD was going to be seamless and helpful. Unfortunately, it seems very bare bones and unclear.

• How do I remove a data source from Zoho Analytics?

  I am unable to find a delte option on a datasource that i put in the system as an error. On teh web it refers to a setup icon but I do not see that on my interface?

• NEED HELP

  I have below data po no invoice no Party inv date value status 1 aa1 ABC 01-May-26 100 Under Cr 2 aa2 XYZ 02-May-26 200 Over Due 3 aa3 ABC 02-May-26 300 Under Cr 4 aa4 XYZ 03-May-26 400 Under Cr I need result as below using formulas (not Pivot table)

• How Can AI Agents Improve E-commerce Operations Efficiency?

  I’ve been thinking about this question recently: as e-commerce operations become more complex, can we use AI Agents to improve daily efficiency? Many e-commerce teams need to handle product management, order follow-up, inventory checks, customer replies,

• Zoho Calendar Appointment Booking

  Hello, Community! We've all been there — the endless "Does Tuesday work?" → "How about 3pm?" → "Actually, can we do Thursday?" loop. Not anymore. Stop playing scheduling tag. Let your Calendar do it. Zoho Calendar's new Appointment Booking feature hands

• Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal

  Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these

• Integrating Custom Zia Agents with Bigin

  Hello Biginners! With the introduction of Zoho's Zia Agents, automation in Bigin has moved beyond predefined rules into something much more dynamic and intelligent. Instead of building rigid workflows, you can now create custom Zia Agents that understand

• Introducing the New Zoho Assist Quick Support Plugin

  We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,

• Consider Making Printing Easier (UI)

  I'm using Zoho Analytics in much the way that it was intended when it was "Zoho Reports" - as a way to pull together information across several apps in the ecosystem. I have a dashboard that I need to run each week for every employee (change the filter

• Project Management Bulletin: May, 2026

  Welcome back to our latest edition of Project Management Bulletin packed with our new releases, exciting new roadshows, and insider tips! But first, we have a question for you: Does your PM software adapt to your organization’s goals, or are you reshaping

• Bank Feeds Missing some transactions and duplicating some

  Hello, I have been using Zoho or a number of years and have never had a real problem with bank feeds, however in the last month the feeds have not picked up all transactions, and sometimes a transaction is being duplicated. For example, the bank statement

• Introducing Built-in Telephony in Zoho Recruit

  We’re excited to introduce Built-in Telephony in Zoho Recruit, designed to make recruiter–candidate communication faster, simpler, and fully traceable. These capabilities help you reduce app switching, handle inbound calls efficiently, and keep every

• Allowed IP Addresses: Manage where users access your organization's email from

  Securing organizational email takes more than strong passwords and multi-factor authentication. The location from which a user signs in is just as important as the credentials they use, especially when the account holds sensitive business information.

• How to set up on-demand badge printing?

  Hello, on the introduction page (https://www.zoho.com/backstage/check-in-and-badging.html), it is stated that on-demand badge printing is possible, i.e. printing the corresponding badge after check in via scanning the attendee's QR code. How can I set

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