The Zoho Curse, Almost Perfect

I don't get it. How do you release a chat product that does not allow the customer on the other side of the chat to see if someone is there? Everything works as expected except a customer has NO IDEA if the chat session is actually active. If no one on the support side answers after 60 seconds then the customer gets a "Sorry Support team is unavailable. Please try again later" message. It does not matter if the support rep is Active, Busy, Invisible or logged out.

Also it would be nice to have a function to end a chat. I would love to use this product but I can't stand the thought of my customers logging into the system expecting to chat with someone and getting nothing.

Don't bother responding, let me save you some time:

Hi,

Sorry for the inconvenience. We will fix this in our next upgrade. Please bear with us in the mean time.

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