Tip #6 - Exploring Notes Icon

It’s always been a tough job to maintain a record for each chats to know whether it has an Email or Note. A Chat might have a reply email for a visitor, a note added by a visitor or an agent to act upon or both. Checking each and every chat to find whether it has an Email or Note is time consuming. However it is not feasible when the chat volume is high. This can even end up in loosing customer if it is not taken care properly.

Do we have a solution?

LiveDesk comes with an easy user friendly Icon, which differentiates chats, which has Notes and Email replies.

Love to see it?

Just look at the Icon before the Visitor information Icon while navigating through the Visitors, Missed or History in your agent operator console.

1. Contains no Notes or Reply email.

2. Email sent to Visitor.

3. Has an Agent or Visitor notes.

Discover Happiness using LiveDesk.

Regards,

Ralph

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