Tracking serial number of the product sold in ZOHO support ?

Is there any way in keeping a record of the support calls for a particular product by its serial number?

This is particularly important when the same company(user) may have multiple quantity of the same product and a particular piece identified by its serial number may be having repeated support requirements.

Related to this requirement is the need to track the warranty period for a particular machine identified by its serial number, as well as Preventive maintenance requirement, AMC renewals etc.,

OR is it that the support package does not cater to this type of support operations ?

Please advise

Thank you

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