Unattended Remote Access - Join, not Connect

Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?

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Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,