Updating Secondary Contact (CCs)
We use Zoho Forms to capture the user request and integrated with Zoho Desk to raise tickets. Active Microsoft login is captured in our Zoho forms and registered as Primary contact in Zoho desk ticket.
We also an have an option to raise ticket on behalf of another user in the form and email address is getting captured.
Is there a way to get this email address captured as "secondary contact (CC) in ticket ?