Users are experiencing a problem with the Unattended Access services in Zoho Assist

Users are experiencing a problem with the Unattended Access services in Zoho Assist


Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently.


The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the Service Provider, and we are also trying to set up an isolated network as a fix to this issue.

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in an hour with the latest information.

**UPDATE**

 

The connectivity issues with the Windows Unattended Computers has been fixed. Thanks again for your patience.

 

Meanwhile, we are reviving the dedicated communication servers we have for Mac and other operating systems. This will be up in approximately an hour, after which you will be able to connect to Mac, Linux, Rasperry Pi, and Android unattended devices. We apologize for the inconvenience.

***UPDATE***


We are happy to inform you that the issues pertaining to the Unattended Access Services have been resolved. You will be able to connect to all the Unattended Computers (irrespective of its operating system) from now on. 

If you are still facing issues with the connectivity, please write to us at support@zohoassist.com.

Thank you for your patience.

Regards,
Seethal P Shaju
Zoho Assist