Hello there,

we have recently noticed that the loading times have become extremely long when retrieving tickets and ticket details. For example, I open any ticket and get the following view. The subject and standard information (ticket owner, status etc.) are there immediately, all other dependent data (email threads, other ticket information) take 15-20 seconds to load.

When I look at the requests in the Network tab of the browser, I see a lot of very slow requests. For example, this one here, which takes ~ 10 seconds.

Or this GET request even takes 16 seconds:

https://desk.zoho.eu/supportapi/zd/xxxxxxxx/api/v1/tickets/xxxxxxxx/timer

@ZohoCommunity Is anyone else noticing these performance issues?

Regards,

Sven