VLOOKUP doesn't work properly again

VLOOKUP doesn't work properly again

Dear Zoho Sheet Team,

I've reported a problem with VLOOUP five days ago. Then commented in the ticket twice.
Nodoby's answered.

Could you please take a look at the request number 1060024?

Thank you.

Such strange problems with cells format happens regularly. And that's very big problem.
And nobody cares.

Thank you.