We miss 55% of chats

Hi!

I checked the statistics and found out that we miss 55% of chats during the WORKING time however all our users are online and keep the tab open.

This is pretty bad. For years the situation has not been changed.

I think the problem takes place due to the fact that you rely on browser, and it makes SalesIQ tab inactive after some time. But I am not sure about this.

If this is true, then we need a solution to make sure we receive a chat call regardless of the browser activity.

Andrey

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