Webhook not firing.

Webhook not firing.

I created a webhook using the Web UI, it looks very nice and the testing worked without an issue, but when i save/ update a ticket, the webhook is not firing.

Here are the details of the web-hook i get from using the API
  1. "modifiedTime": "2019-10-22T09:23:37.380Z",
    "subscriptions": {
    "Ticket_Update": {
    "includePrevState": true
    },
    "Ticket_Add": null
    },
    "createdBy": "394291000002210001",
    "isEnabled": true,
    "name": "Ticket",
    "createdTime": "2019-10-22T09:21:29.696Z",
    "description": "Ticket",
    "id": "394291000012035237",
    "ignoreSourceId": "",
    "type": "CUSTOMER_WEBHOOK",
I noticed how the Subscriptions does not include the departmetn ID, but teh UI had it already selected as I only have 1 Department.

Can someoen tell me why is the hook not firing on ticket update / add new.


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