WFH Tip: 26 What are the different ways of defining proactive messages on the Zia Skills platform?

WHAT IS ZIA SKILLS?

It is a conversational bot building assistant that uses natural language understanding to process and perform skills and actions to respond to visitor questions.The platform is smart enough to perform operations dynamically, fetch necessary data from SalesIQ and process it to construct contextual answers, and much more. Today's tip will focus on the different types of trigger messages that you can create for your visitors on the Zia Skills platform.

Trigger messages in Zia Skills:

You can configure your Zia skills assistant to send out a proactive trigger message when visitors land on your website or perform an action.You can use only the JSON format to setup the trigger response since SalesIQ does not support the text format. The message can be just plain text or a combination of input/display cards.

Note: The message that you define here will be triggered only if the trigger criteria set inside Settings > Bots > Add Bot > Choose Visitor Type section is satisfied.

Types of trigger messages:

Type: 1 - Text Message: You can use this format to trigger a plain text message to your visitor.

Example:

{
"replies": [
{
"text": "Hello there, I'm Zappy. "
},
{
"text": "How may I help you today?"
}
]
}

Type: 2 - Text and Input Cards: You can use this format to trigger a message that has both plain text and an input card, say a calendar, sliders, single select, etc.

Example:

{
"replies": [
{
"text": "Hello there, I'm Realtor Bot. "
},
{
"text": "How may I help you today?"
}
],
"input": {
"type": "select",
"options": ["I would like to buy a property","Thanks. Just browsing!"]
}
}

Type: 3 - Text and Display Cards: You can use this format to trigger a message that has plain text and a display card say , articles, URLs, images, etc.

Example:

{
"replies": [
{
"text": "Hello there, I'm Zappy. "
},
{
"text": "How may I help you today?",
"image": "http://zylker.com/help/common.png",
"type": "links",
"links": [
{
"url": "https://zylker.com/home",
"text": "Zylker-home",
"icon": "http://zylker.com/help/home.png"
},
{
"url": "https://zylker.com/special-discounts",
"text": "Zylker-discounts",
"icon": "http://zylker.com/help/discounts.png"
}]
}
]
}

Type: 4 - Text, Input and Display Cards: You can use this format to trigger a message with plain text, an input card and a display card.

Example:

{
"replies": [
{
"text": "Hello there, I'm Zappy."
},
{
"text": "How may I help you today?",
"image": "http://zylker.com/help/common.png",
"type": "articles",
"title": "Articles about property",
"articles": ["121212121","123434343","123334678"]
}],
"input": {
"type": "select",
"options": ["I would like to buy a property", "Thanks. Just browsing!" ]
}
}

To learn more about this, start building your own Zobot right away.

For more information, check out our Help Documentation.

Regards,

Michelle

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Michelle Concetta Fernando

Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through