What's New - August 2025 | Zoho Backstage
Every month, Zoho Backstage grows with you. These updates aren't just features and fixes, they're about making your workday smoother, your events more impactful, and your attendees happier. We’ve listened, learned, and shaped this release to keep things simple where they can be, powerful where they should be, and thoughtful all the way through. Think of it as a mini renovation where the walls stay up, but the lights shine brighter, the doors swing easier, and your coffee somehow refills itself. Let’s take a look at what’s new and enhanced this August.
Session registration
Turn your agenda into a choose-your-own adventure.
We’re excited to announce the arrival of session registration in Zoho Backstage. This feature gives event organizers more control over premium content, attendee scheduling, and capacity management while creating a more personalized experience for participants.
With session registration, organizers can monetize high-value content such as workshops, masterclasses, and sessions featuring high-profile speakers. Attendees can pre-select the sessions they want to attend, helping them build structured schedules that suit their interests. On the organizer’s side, this avoids overcrowding by enforcing capacity limits and provides valuable insights into which sessions generate the most demand for future planning.
How it works:
- Session registration can be enabled from the Manage > Agenda screen. Once configured and republished, sessions will appear on the event website with registration options.
- When attendees register for the event, they can now select tickets, choose sessions, provide attendee details, associate attendees with specific sessions, and complete their payments in a single flow.
- After logging in, registered sessions appear under a new Your Sessions tab, while order-level details are available in Your Orders. If a session is canceled, attendees will see the update under Cancel and Refund History.
- Even after ticket purchase, ticket holders can log into the event website, go to Agenda > Register, and sign up for sessions later. Please note that, in this release, purchasers can't register sessions on behalf of other ticket holders.
Event organizers will find new tools to manage and track session registrations:
- Session Registration tab: Displays a list of all registered attendees, with options to filter by track, sort by details, and manage visible columns such as session name, track, date, time, and attendee count.
- Register New Attendee: Organizers can register attendees directly from the Session Registration tab or from each session’s View Attendees section. Here, they can export data, apply filters like ticket class or check-in status, and customize visible columns.
- Session Check-In: Supports both free and paid sessions. Organizers can register and check in attendees directly, even if they haven't registered in advance, through the Yet to Register section under Session Check-In.
After registration, attendees receive session details by email, similar to ticket confirmations. Email notifications also cover session cancelations. Within the Order Details tab, session information is listed alongside tickets, with cancelations and refunds captured in the Cancel & Refund History pane.
Plan availability: Available across all plans. Paid sessions are supported starting from Essentials and above.
Ticket grouping
Because tickets deserve a family tree too.
We’re adding more clarity and flexibility to how tickets are managed in Zoho Backstage with the introduction of ticket class grouping. This feature allows organizers to organize different ticket types into groups, making it easier to present a structured and intuitive registration flow for attendees.
Ticket classes such as General Admission, VIP, Free, Investor, or Partner passes can now be grouped together in a way that highlights their distinctions while still keeping the registration process simple. This helps attendees quickly understand the differences between options and choose tickets that best match their preferences, budget, or privileges.
How it works:
- Navigate to Registrations > Ticket Class > Add Ticket Group. Create a new group and assign ticket classes to it.
- Once created, groups can be edited at any time to add or remove ticket classes. If you need to rearrange, simply use the "Move to" option or drag and drop ticket classes within or across groups. If a group is deleted, only the group itself is removed, while the ticket classes remain available and appear as ungrouped.
This update gives organizers flexibility to design their ticketing structure around audience segments, ensuring clarity during registration while keeping the backend easy to manage.
On the event website, tickets are displayed in their grouped structure by default, giving attendees a clear view of available options. Organizers can choose to disable this grouped display from the website builder if they prefer a simpler layout. Any ungrouped ticket classes are automatically displayed under an “Others” section, ensuring no ticket is left out. The grouped view is consistently shown across the Tickets page, the Select Tickets screen, and even when adding an order from the Orders tab.
By grouping ticket classes, event organizers can create a clearer, more organized registration experience that benefits both their team and their attendees.
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.
Assign primary contacts for custom forms
No more “Who’s handling this?” moments.
Managing form responses just got a whole lot easier. With this update, Zoho Backstage now lets you assign a primary contact for each custom form. That means every submission reaches the right person without extra forwarding or missed follow-ups.
How it works:
- Navigate to Communicate > Preferences > Primary Contact > Module-Specific Primary Contact > Assign Primary Contact.
- Or, head to Manage > Custom Forms > Edit > Form Builder and set the contact directly from there.
- If you ever need to make a change, simply click Change, and you’ll be redirected back to the Primary Contact settings under Communicate. From there, you can update your configuration without any hassle.
Once a primary contact is set, every response submitted through your event website will trigger an email notification to the designated person. This means no more delayed follow-ups or confusion over who’s responsible for handling incoming submissions. Communication becomes more streamlined, and accountability is always clear.
The benefit of this update is simple: by assigning primary contacts, you ensure that form responses never slip through the cracks. The right people receive the right submissions, ownership is straightforward, and your team can manage event communications with greater confidence.
This enhancement is now available across all plans that support custom forms.
Plan availability: Included in the Premium and Ultimate plans.
Enhancements
A new look for order management in Zoho Backstage
Orders, organized!
The Orders tab in the Registration module has been reimagined. What was once a simple list of purchases is now a full-featured workspace where organizers can view, edit, and act on orders with far more control than before.
At the heart of the update is a redesigned Order Details view. Each order is now broken down into clear sections: Order Information, Purchaser Details, and Order Summary. This structure helps organizers quickly locate the information they need without extra effort. Attendees and session registrations are also displayed in separate panels, making it clear who is associated with each order.
If something needs to be updated, the new Edit Order pane lets organizers adjust purchaser information and access billing addresses quickly. For offline orders, payments can now be marked manually as paid or unpaid, with fields for payment mode, transaction ID, and notes.
From the More Actions menu, every order now comes with tools to:
- Resend order emails
- Edit purchaser information
- Cancel or refund orders (with adjustable fees and refund amounts)
- Check purchaser email history
- Track order activity in real time
This means fewer steps, less switching between screens, and a faster workflow for managing registrations.
Events can generate thousands of orders, and keeping them organized is now easier than ever. The Orders tab includes advanced filters for order status, type, payment method, payment mode, and source. Sorting by purchaser name, order ID, or date/time makes it simple to surface the right records. And with 18 column headers to choose from, organizers can design their own view of the data, showing only what matters most.
This release doesn’t just improve the present—it also prepares for what’s ahead.
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.
Exhibitor categories made better
Give your categories a glow-up.
We’ve upgraded your exhibitor category setup and management in Zoho Backstage. The new design gives you a cleaner interface, more flexibility, and better visibility controls.
With this release, categories are now more customizable. Organizers can group and organize benefits within each category, assign distinct colors for easy identification, and use visibility toggles to decide what's shown. Flexible display options allow each event setup to match its specific requirements, ensuring categories are both functional and clear.
The new creation and management screens make it easier to move between categories and their associated benefits. Benefits can be enabled or disabled whenever required, and their availability, counts, and status are presented in a structured way. This gives organizers a complete view of what's currently active in each category.
Categories can also be linked directly to exhibitor or sponsor packages so that reserved benefits are applied consistently. Assigning unique colors to categories adds another layer of clarity, making it simpler to manage and distinguish them.
On the website, organizers can now decide how categories are displayed to attendees. Categories may be shown or hidden, and exhibitor listings can appear in either a card view or a table view, depending on the style that best suits the event.
To start using it:
- Navigate to Exhibitors > Exhibitor Categories, or configure the display preferences in Design > Website.
With Exhibitor Categories V2, organizers gain more control over how exhibitors are managed and presented, while attendees receive a clearer and more organized view of event participants.
Plan availability: Included in the Essentials, Premium, and Ultimate plans.
New withdrawal flow in Registration Approval
Sometimes “no thanks” deserves its own button.
Event registration just got more flexible. We’ve added a new Withdrawn status to make the ticket request process smoother for both attendees and organizers. From now on, attendees who no longer wish to attend can simply withdraw their registration requests directly from the event website. These requests will be neatly recorded in the system and can be found under the Canceled filter in the Registration Approval tab.
On the website, attendees will see their request clearly marked as Withdrawn, ensuring there’s no confusion about whether their registration is still pending. For event organizers, this new status provides better visibility by separating attendee-initiated withdrawals from organizer-declined requests. This way, you’ll always know which cancelations were voluntary and which were rejected during approval.
To help you stay on top of your workflow, the Registration Approval tab now follows a simple guide. Pending requests are those awaiting review, approved requests are the ones you have confirmed, rejected requests are those you have declined, and withdrawn requests are those attendees have chosen to cancel themselves.
This update not only simplifies your approval process but also gives attendees more control over their registrations, making the overall experience clearer, more transparent, and easier to manage for everyone involved.
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.
More flexibility with Transaction ID requests
Ask for details only when you really need them.
We’ve introduced a new level of flexibility to how transaction details are collected during ticket registration. Event organizers can now choose whether to display the Transaction ID pop-up when attendees select an offline payment option.
By default, the Transaction ID request will appear for Bank Transfer, Check, and Other payment modes, ensuring that important reference details are collected upfront. However, if you prefer not to request these details, you now have the option to disable it with a simple setting change. On the other hand, for Pay at Venue, the Transaction ID request will remain disabled by default, but you can easily enable it if your workflow requires attendees to provide transaction details in advance.
To keep things transparent, any changes you make to the offline payment settings will be automatically recorded in the activity logs. This gives you a reliable trail of updates and ensures accountability across your event management team.
With this enhancement, you have greater control over how payments are managed, offering both convenience and flexibility for your attendees while keeping your processes streamlined.
Plan availability: Included in the Essentials, Premium, and Ultimate plans
Other updates
New UI in Marketing Plus
A refreshed Zoho Backstage interface has been introduced in the Marketing Plus and CRM Plus bundles. The updated design improves navigation, creates consistency across modules, and helps organizers manage events with greater clarity and ease.
New themes: Velvet and Neo Noir
The Velvet and Neo Noir themes has been added to the website, giving organizers a bold and stylish option to match event branding. These modern designs introduce a darker palette with sleek layouts for professional-looking event pages.
New session card layout
A third layout style has been released for session cards under Design > Website settings. Organizers can select from multiple layouts to better highlight speakers, timings, or details, creating an agenda design tailored to their event.
Publish events without a location
Events can now be published without requiring a location to be entered, giving organizers more flexibility when setting up offline or hybrid events. This change makes publishing faster while accommodating events that may not need a physical address.
Schedule Demo option for Trial plans
Trial plan users are given the option to schedule a demo directly from their account. This addition makes it easier for new users to explore features, understand workflows, and receive guided assistance before moving to a paid plan.
Host parallel sessions
The restriction limiting organizers to a single active session has been lifted. Organizers gain more flexibility to test, manage, and run multiple tracks or parallel sessions without interruption, making event operations more efficient.
That’s everything we have for this month. Every improvement comes from your feedback, ideas, and support. Thank you for being part of this journey and for trusting Backstage to power your events. We'll be back soon with more updates. Until then, here’s to smoother planning, stronger connections, and events that leave lasting memories.
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
For additional assistance or questions regarding these new features, contact support@zohobackstage.com. Stay tuned for continued updates designed to enhance your event management capabilities.
New to Zoho Recruit?
Zoho Campaigns Resources
Topic Participants
Jithan Raghuraj
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Zoho Orchestly Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho CRM Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Recent Topics
CRM Mobile reports
When our engineers finish a job they like to email the customer a job report. This is best done todate as an email template but we can find no way to include an image field from that module. Is there any other options?why cant i access my email account. it keeps asking me for reverifiying my account by entering my password.
I cant access my account. it keeps asking me for reverifcaton by entering my password. once its entered it asks for it over and over.Issue with “CC” and “Subject Details” of the initial mail when reply / replied all / forward using Zoho Mail Client (Desktop / Web Mail / Mobile App)
It is observed that when I reply / reply all / forward a mail using Zoho Mail Client (Desktop / Web Mail / Mobile App), the “CC” and “Subject Details” are omitted from the mail which was replied/forwarded. However this is not the case with outlook mailUnable to send Emails - 452 4.3.1 Temporary System Error
Whene ever i request smtp server to send the email (without attachment). i recieve error "452 4.3.1 Temporary System Error"I can't receive email
I cannot receive any email sent to my Zoho email after the free upgrade plan trial is finished.Help for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?Problem with Writer and Workdrive
Hi team, I’m the super admin for our Zoho One org. WorkDrive is active, and Zoho Docs is deprecated for our org. However, Zoho Writer cannot connect to WorkDrive at all — we’ve cleared cache, tried incognito, and restarted several times. I was able toLite plan attachment said 250mb but actually 25mb ?
Lite plan attachment said 250mb but actually 25mb ? I can't attach over 25mb files, and can't receive mails has attached files over 25mb tooHow to change a BAS that has been filed
I have discovered that a group of expense transactions were accidentally placed in a asset account rather than an expense account. As a result I need to adjust the transaction and consequently most of my BAS to correct the error. Because the BAS haveZoho Books | Product updates | August 2025
Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.Closing Accounting Periods - Invoice/Posting dates
Hi, I have seen in another thread but I'm unsure on how the 'transaction locking' works with regards to new and old transactions. When producing monthly accounts if I close December 24 accounts on 8th Jan 25 will transaction locking prevent me from postingFeature Request: Email Follow-Up Sequences Similar to Zoho CRM
I’m wondering if Zoho Recruit is planning to introduce a feature similar to the Email Automation – Follow-Up Sequences that is available in Zoho CRM. In CRM, this allows users to send a series of timed follow-up emails triggered by specific actions (forZoho Projects - Visual improvement to parent and sub-task relationship
Hi Projects Team, My feature request is to improve sub-task visibility. Please see screenshot below. I really think parent child relationships could be visually improved. Even if the first letter of the parent task was inline with other same level tasksZoho Projects - Task Owner filter at Project level
Hi Projects Team, The feature requests I would like to raise is the ability to create a custom view at the project level for projects with tasks owned by a user or users. For example "Ashley's Projects" custom view might contain a list of project in whichGood news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesCreate an Eye-Catching Announcement Widget for Your Help Center
Hello Everyone! In this week’s edition, let’s explore how to keep your customers updated with exciting news in the Help Center. See how ZylkerMobile wowed their customers by bringing updates right to their portal. ZylkerMobile, the renowned brand forOption to Customize Career Site URL Without “/jobs/Careers”
Dear Zoho Recruit Team, I hope you are doing well. We would like to request an enhancement to the Career Site URL structure in Zoho Recruit. In the old version of the career site, our URL was simply: 👉 https://jobs.domain.com However, after moving toAPI Pagination Error: 'from' Parameter Limit
Hello, I am encountering an error while paging through the Zoho Desk API results: Status code: 422 - {"errorCode":"UNPROCESSABLE_ENTITY","message":"The value passed for field 'from' exceeds the range of '0-4999'."} Is 5000 the maximum number of recordsChanging Account in Quote form does not update address information.
I am trying to update the address information in a quote I've created. I corrected the address in the "Account" but that did not change in the quote. If I re-enter the Account Name in the Quote form, nothing updates. How do I fix this?Old vs New Value for Deleted Lookup Values
Suppose the following scenario, where a value in a lookup is deleted: 1. User has countries form 2. Form A has a lookup to countries form 3. User selects Italy in Form A and saves it with the Italy ID 4. Form A report shows Italy 5. Italy is inadvertentlySend mass email using my secondary email
Hello, When I send an email to just one person from Zoho CRM, a complete email editor appears, where I can choose which of my email addresses I want to use in the From field. When I send a mass email, there is not such option. I can only select the email template. When I configure an email template, I can choose who is in the From field, but I can't set it to use my secondary address. The only way to send a mass email using my secondary address that I can think of is swapping my two addresses inList of hidden features
Hi Friends, I had another support chat today and low and behold the feature that I wanted just simply needed to be "enabled". I thought I'd share, and maybe see if others had some similar experiences. 1. This one is from 5 ish years ago. I asked if thereItems Below Reorder Point Report?
Is there a way to run a report of Items that are below the Reorder Point? I don't see this as a specific report, nor can I figure out how to customize any of the other stock reports to give me this information. Please tell me I'm missing something scustomize payment page
Is there a way to customize, other than the theme colour, the payment page that customers are taken to from invoices? I can't seem to find a way. I just don't like the formatting of the current page and would like to make it look better. I've looked atAre Environments Worth It?
In concept, Environments in ZC is a great idea. I think the flow is pretty smart when you compare it to GitHub, especially for a low code audience. However, in practice, I've found it to be unpredictable, and I've only used it a few times. Aside fromEnhanced duplicate check for Leads in CRM
Hello Everyone, We are excited to announce that you can now check for duplicate entries in leads by comparing them with similar records in the Contacts Module. Previously, when you added a lead, only the converted leads were checked for duplicates. ThisPause(1);
I'm using scheduler to invoke an interaction via http post with an external service. The schedule code uses a for-each loop that runs so fast my external application's log files get messed-up (they are named by date-time stamp). What I'm suggesting isAll new Address Field in Zoho CRM: maintain structured and accurate address inputs
The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Managing addressesIntegration Request: Elementor
Integrating Zoho CRM forms with Elementor, the most popular page builder on Wordpress, would be great. I use it for our site, goenergylink.com, and I have had to use Zapier webhooks to be able to connect it with Elementor. The one issue I have run intoAbility to Change Visibility of Published YouTube Videos
Hi Zoho Social Team, How are you? We would like to request an enhancement in Zoho Social regarding the management of already published youtube videos. Currently, after publishing a youtube video through Zoho Social, there is no option to change its visibilityPublished Course Not Reflecting In Hub
Hi! I am trying to create micro-learning courses for our team to be available for self-guided learning. I have published the courses with enrollment settings open to all users of the hub, but they don't appear to be available for enrollment. Am I missingAdding anchor links in Zoho CRM email templates
I know you can add anchor link in Campaigns, but I dont see the option to that in the CRM email template. Am I missing something?Support “Never End” Option for Recurring Meetings in Zoho Meeting
Hello Zoho Meeting Team, Hope you are doing well. We would like to request support for creating recurring meetings with no end date in Zoho Meeting. Currently, when scheduling a recurring meeting, Zoho Meeting requires us to select a specific end date.openUrl in blueprints
My customer wants to open a URL at the end of a blueprint transition. Seems this isn't possible right now but it would be very useful. In this thread, https://help.zoho.com/portal/en/community/topic/openurl-not-working the Zoho agent said that it's logicallyIs it possible to pull the Zoho desk data into Zoho analytics in real time
Hi - I am looking to add more dashboards and reports of Zoho Desk in analytics. I see there is a schedule to pull the data into analytics, but I'm wondering if there is an option to pull the data in real time instead of a specific interval?Item Details Field - New Barcode / Document option?
Is this a new feature??? its in both books and inventory.CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive
Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage filesIntroducing the revamped What's New page
Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the mainAbility to Add YouTube Video to Playlist During Publishing
Hi Zoho Social Team, How are you? While publishing YouTube videos through Zoho Social, we noticed that the platform currently does not allow selecting a playlist at the time of publishing. Instead, we can only add the video to a playlist after it hasNouveauté dans Zoho Writer - Création de documents et de modèles assistée par l'IA
Zia, l’assistant IA de Zoho Writer, soutient les utilisateurs dans l’amélioration de leur écriture et la création de contenus : correction orthographique et grammaticale en temps réel, suggestions adaptées au contexte, détection du plagiat, révisionsNext Page