Why doesn't my Android keyboard predictive text work

Hi,

I'm very new to Zoho. So far it looks like it'll suit my needs very well but there's one part of the Android mobile app that's making me crazy: My Swiftkey keyboard has amazing autocorrect and predictive text functions, and none of it works when I'm entering my call notes so I end up with a bunch of gibberish because of my fat fingers. Can this behavior be changed? I don't have this issue with this keyboard and any of my other apps except when I'm inputting into an email address field.

Thanks in advance for the advice.

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