Zoho Bookings outage on 30th June in the US data center

Dear customers,

While we profusely thank you for your patience when we were busy identifying the issue that caused the outage in our US data center, we sincerely apologize for the trouble it has caused you. It was unfortunate but the events that triggered the outage were an outlier that escaped our rigorous testing methods.

Let us recollect what happened

On 30th June, Zoho Bookings experienced an outage that made it difficult for some of our customers in the US data center to collect appointments online. It happened in the early hours of the day between 3.28 AM PST and 8.27 AM PST. Our customers informed us about the impact they had because of this, and we are very sorry for the unfortunate incident. However, our team quickly responded and we will elaborate on the cause of this outage.

Events that triggered the outage

A couple of customers had imported bulk records into bookings with the help of a workflow script, which created a high-load request.

Our integration-related features were also performing some heavy tasks at that time, which eventually led to more load on our database servers and slowed down the requests.

Since all requests started to take more time than usual to execute, our database servers were not able to handle the huge load and they all timed out.

How we restored the services

As a temporary solution, we increased the capacity of our database servers which resulted in improved performance. Subsequently, our services were also restored.

Steps taken to prevent this from happening in the future

We have identified the integration-related features which are taking more time to execute and have scheduled immediate plans to optimize them.

As always, we look forward to your continued love and support. We assure you that we will continue to provide delightful services as ever. Please reach out to support@zohobookings.com for any assistance and we will be happy to help.

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Prakash

Sticky Posts
Announcing: custom color palette + free workshop
Hello everyone, We're excited to share new feature in Zoho Bookings—a color palette within booking page themes. You'll find this option under Manage Bookings > Workspaces > Booking Page Themes. You can customize the color of every element in your booking page and even alter the transparency of your background image. Please note that this is a paid feature included in the Basic and Premium plans. At the moment, it's available only under the Modern Web theme. This means you can create billions (7,
Complete walk-through of Zoho Bookings (video)
Save time for both you and your customers. Use Zoho Bookings, the appointment scheduling app from Zoho, to free yourself from email and paper-based scheduling. Zoho Bookings can give you a common calendar by syncing multiple calendars, including yours and your staff's. Your customers can book a time convenient for them, and pay for services, through your website or the customizable webpage features available in Zoho Bookings. They'll also get emails reminding them about their appointments and any
New Features: Service Availability and staff booking page themes!
Dear All, Want a dedicated schedule for your one-on-one services? How would it feel to have one-on-one services open for consultations only during certain times? You need a superpower to make that happen and we give it to you - Service Availability is
Zoho Bookings has a new pricing - Pay per user
Dear customers, Businesses around the world use Zoho Bookings. Customers have booked 1.5 million appointments and over 200K online meetings using Bookings. We are only set to cross more milestones, thanks to your support. We are excited to introduce to
Zoho Bookings outage on 30th June in the US data center
Dear customers, While we profusely thank you for your patience when we were busy identifying the issue that caused the outage in our US data center, we sincerely apologize for the trouble it has caused you. It was unfortunate but the events that triggered