Zoho CRM for Ring Central- Outbound call issue

Hello,

I am having issues with Zoho crm for Ring Central.

Over the past week, I have spoke with Ring Central and they they had their engineers try and fix my problem. They said everything is set up on their end, that it's Zoho CRM with the problem.

The issue I am facing it that I cannot make outbound calls using Zoho CRM Ring Central. When I press the green phone icon next to the phone number, it only says connecting. It does not connect to my phone or anything. I didnt have any issues with this account a couple of weeks ago.

I tried to attach the screenshot of what I see, but it it not allowing me.

You can give me a call at (973) ***-***3 Monday-Friday from 9 am - 4 pm. My email is bridgetm@b***********e.com. I look forward to hearing from you.

Best,

Bridget M.

- facing outboubdn calls using zoho crm for ring central it is only saying connecting

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