Dear Zoho CRM Support Team,

I hope this email finds you well.

We recently performed a bulk upload of Contacts into Zoho CRM using the official sample Excel template downloaded from the CRM.

The upload itself was completed successfully; however, we encountered an issue when attempting to map the “Territories” field during the import process.

Although the “Territories” column is clearly visible in the uploaded Excel file, we are unable to map this column to the Territories field for each Contact during the field-mapping stage.

The Territories field does not appear as a selectable option in the drop-down menu for Contacts as shown below under FELDS IN ZOHO CRM

Example Territories field under Contact Card:

As an alternative approach, we explored Setup → Territory Management → Assign Territories to assign territories in bulk after the upload.

Unfortunately, this option appears to be available only for Accounts, Leads and Deals and we do not see an option to assign Territories to Contacts through this method as shown below

Given this limitation, we would appreciate your assistance in helping us identify a way to assign Territories to the Contacts that were recently uploaded in bulk.

If there are any recommended best practices, configuration steps or workaround solutions (such as automation, APIs, or data updates), we would be grateful for your guidance.

Thank you very much for your support in advance.

We look forward to your advice on how best to resolve this.