Zoho Desk and Project Task Integration

Zoho Desk and Project Task Integration

I'm wondering if there's a way to more tightly integrate zoho desk and zoho projects. 

I have already looked at the Zoho BugTracker which does look like it would be great for our support agents to easily record a bug from desk. However this doesn't quite go far enough for what i'm looking for, as that only seems to integrate with the Bug area of a project. Is there a way to do something similar to that, but allowing support agents to make a task in a task list in zoho projects. This would be very helpful as we get quite a few tickets that are feature requests, not bugs, and we want to link the support ticket to a task in zoho projects.

Is there anyway to do this now? And if not, is this something that is planned?

-John


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      • Announcement: Few goodies in Zoho BugTracker

        Over the last few months we have introduced several features, in Zoho BugTracker, that would enhance your experience. Screen-grabber Color codes for SLA (Service Level Agreement) Affected Milestones and Release Milestones Reorder Bug Fields You can read through Zoho BugTracker Quarterly Tweaks Digest for more information about these features. Prasanna

      • Announcing the New Zoho BugTracker

        We were frequently asked to have bug tracking as a separate, stand-alone product, decoupled from the rest of Zoho Projects - and to make it even more affordable. So we launched Zoho BugTracker a week before, a standalone product that helps teams fix bugs fast. Here's a quick summary of what's new in this release: : Give a structure to how bugs are handled by defining custom workflows Configure severity for the bugs to indicate how much the bug disrupts users from doing their jobs Build a library

      • [Projects 2.0] Import MPP/MPX files into Zoho Projects

        Hi, Checkout the post about importing MPP/MPX files into Zoho Projects . Prasanna Zoho Projects.

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