Zoho Desk email channels are NOT working.

status.zoho.com is showing that everything is operational.

A call to support stated that there is an issue and that it should get resolved in 2 hours or so.

1) Zoho Status at status.zoho.com should be updated with an outage.  Not receiving support emails on Zoho Desk is a critical aspect of Desk

2) We need regular updates on when this is going to get fixed...Zoho Desk is used by our company and others for supporting our customers, it is a critical component of our service delivery.  Why is this outage not being addressed as a major outage?