Zoho Desk's Instant Messaging Update | Connect with customers via WhatsApp instantly from the Contacts module

Send messages with a single click!

What's new?

Now, you can send WhatsApp messages from Desk's Contacts module.

A WhatsApp message sent to a phone number belonging to an end user's device is an outbound WhatsApp message. You can now send single or multiple template messages to one or more recipients. Template messages can be sent and delivered at any time.

When you send a WhatsApp message, you must use a template message—a pre-approved customized message used to send customers notifications.

Note: Each template needs to be created and pre-approved by WhatsApp.

How to send outbound messages via WhatsApp

We have introduced a simple, one-click process for sending a message to customers through the popular WhatsApp channel, directly from Desk's Contacts module.

To send a WhatsApp message from the Contacts module, open the Contacts module and find a contact. Then, tap the contact's info to open the contact's detail view. On the contact's detail view, tap the WhatsApp logo next to their phone number. This will open the WhatsApp Template Messaging screen, where you can select a template message from the list of options and send it. Click here to learn more.

Try this new feature now and drop your suggestions in the comments section.

Watch this space for more exciting updates on Instant Messaging!

Cheers,
Kavya
The Zoho Desk Team

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