ZohoAssist emails from ZohoDesk not going out

ZohoAssist emails from ZohoDesk not going out

When our agents click the Remote Assist button on the bottom of the ticket, Choose Remote Support, and click Start Now.  The customer does not get an email.

If we go to assist.zoho.com and send an invite, they do get the email.

I have made a ticket where I am the customer and no email ever comes.  I have also checked our email server logs and there are no signs of the email there either.

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