ZSC Key Error for Zoho Invoice / CRM

I'm Using both zoho crm and invoice and setting up the sync. I have already imported my contacts in to invoice so I know there is a clear communication but I cannot see the invoices from within the CRM. I was told there is an additional key that needs to be added.

When I go to the following:

I get the zsc key from Invoice by going to Customers / Reimport from crm

Then I go to: CRM/ APPS and Add On's / Zoho Apps / Zoho Invoice / Existing Zoho User /

When I paste this key and my email address into the section that says Setup Zoho Invoice Integration I get the following error: The given ZSC key and email address does not belong to the same user. Enter a valid email address associated to the ZSC key

I know the key and email address are correct because I am copying and pasting them

Can someone assist?

Thanks!

Beth
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