Zoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect myHigh cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high andUnattended Installer failure Error 1001
I found by renaming the PC I was installing and trying again it work. This has happened several times when cloning and installing many pcs and forgetting to change the computer name before installing Zoho assist. Somehow I think the computer name is gettingEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Requiring Proxy
We are trying to get support from a company that uses Zoho assist. When we download the helper it is questing that we put in a proxy. What info do we need for the proxy / or to not need a proxy? I have tried a hot spot and allowing the program throughZoho Advanced Session audit is hogging RAM
Hi! I've been noticing an issue with Zoho Unattended where it occasionally takes up a lot of the RAM on our computers. It's causing issues for me on PCs that are alreayd low on RAM. Does Advanced Audit have to be disabled for our entire organization toINVALID_OAUTHTOKEN using Self Client Access Token (Android)
Hi, I using the Zoho Android Demo app to try to evaluate Zoho Assist. https://github.com/zoho/Assist-Customer-Android-SDK-Demo I am successfully able to get an access token by POSTing the generated code from Self Client via POSTMAN. scope = ZohoAssist.sessionapi.ALLin zoho assist I would like to temporarliy go into view only mode
During a zoho assist remote support / remote control session, I would like an option to turn off control, and go into view only mode. Then later, turn back on control, all within the same session. (Many other remote login apps have this feature.) ForCapture hotkeys inside the remote session and allow file exchange via clipboard
Hi guys, assist is a really good app, and to become great it would be nice to have some features other vendors have in place and we take them for granted. For example, ScreenConnect, TeamViewer and others allow you to send hotkeys via the remote connection,Tip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired fromNot displaying a newly created window within an application
On a specific stock trading application (see image below), when a newly created full screen operation is invoked (File->New) oft times it is invisible (the mouse input is correctly routed to the new window but the hover over contents shows the invisibleWebsite Access Blocked (from one pc only) when attempting unattended access to any device
Hello From one of my laptops I cannot access any remote device using unattended access. A Zoho Assist error page didplays 'Website Access Blocked. See attached.Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. ThisFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended Access session confirmation exclusion list suddenly not working
As of Friday, the session confirmation exclusion list is not being respected. Instead all remote sessions are prompting for confirmation, including those in the exclusion list. For some of our critical shared machines this is a significant issue as thesecurity and safety for remote sessions
Describe how Zoho Assist provides a secure and safe environment for remote access. Describe how Zoho Assist complies with permissions to the remote session and how encryption keeps this information safe.Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forPreventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.Unattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",za_connect.exe on windows 7 won't run
When a client of mine goes to join.zoho.com on a Windows 7 and downloads the client program, za_connect.exe, and then runs it, they get this error: The program can't start because ClientSocket,al is missing from your computer. Try reinstalling the programUnattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?Unattended Computers gone
Hello, I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently. A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone). I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure outRemote Screen Option to Black Out
Our support is financial support of our clients books and records. When we provide support, we are often asked to blackou the remote screen to avoid onlookers from seeing any private financial information. Is there a way for us to purposely blackout the remote screen while we are logged in remotely?End user stuck on "initializing remote session"
For some reason as of this week all remote support sessions, whether sent by emailed link or when the session ID is entered into the pre-installed app, are getting stuck on a popup that says either "initializing remote session" popup and do not progressZohoassist unattended not working with Ubuntu
We have a Intel NUC device running Ubuntu version 22.04.5 LTS. We installed Zohoassist unattended using the CLI commands. We are able to see the device on the Zoho assist portal. But the status of the device is hoping between Join and connect. Once weAssist unattended access but remote confirmation
Hello, me and my company are looking for an alternative for TeamViewer and since we're already using Desk we wanted to first take a look at Assist. After testing a few things with unattended remote access, we came to the conclusion that it was missingTip #25- Enhancing security with confirmation prompts for remote sessions- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re discussing how to enhance the performance of your remote sessions while ensuring security and transparency. In remote support sessions, ensuring your customer’s security and consent is crucial. One effectiveTip #33- Control and compliance: Utilizing session confirmation in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to bring you another helpful feature spotlight to enhance your Zoho Assist experience. This week, we’re diving into the Session Confirmation feature, which allows your remote customers to authorize access beforeZoho Assit Join Session Failed
Zoho Assist fails when trying to run a session on the remote users system. They are running Windows 10 with all updates installed. I have uninstalled re-installed Zoho assist. I have ran sfc /scannow, and the Dism commands and chkdsk /f. No corrupt filesZoho Assist unattended session opens in browser instead of desktop app.
Hello, I have the Zoho assist desktop app installed and when I use it to connect to an unattended session the new connection will open in a web browser tab. The session used to open up in a new window from the desktop app. When I start a new user supportUnattended agent. Consent of the client connection.
After installing Unattended agent on the client computer, the default operator is able to connect to your computer at any time without notice on the opening session of the connection, which is a violation. The user should have the choice to allow or deny the connection request to connect.Tip #32- Wake on LAN: Powering up your remote systems with ease- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you maximize your Zoho Assist experience. This week, we’re focusing on how to remotely boot up or power on a computer that’s turned off using the Wake onTip #31- Organize and manage devices like a pro with Zoho Assist’s Groups feature- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you get the most out of Zoho Assist. This week, we’re focusing on how to enhance your unattended access sessions using the Groups feature. Imagine you’reTip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'
Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managingMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningScroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.Tip #29- Enhancing remote support with Locale Settings in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions with our Locale Settings feature. Say youTip #28- Fine-tune support sessions with Zoho Assist's Diagnostic Tools- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions. As a super admin, you have the abilityPlanned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Next Page
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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