How to make add-on appear?
I created a test product and an add on but when I check the link, there's no option for adding add-on, or changing the quantity. Hoe can I achieve this? I also tried integrating it with my WordPress site and the package only shows as is. There's no option for add-on.Bill Every Days
I need to setup subscriptions which are billed every 30days. Is it possible to configure this? Seems only allowed in Weeks, Months, Years.invalid oauth scope to access this URL
I want to fetch all customers so, i am using ZohoSubscriptions.customers.READ scope but i am getting error as "invalid oauth scope to access this URL"Subscription List Order
I am trying to find a way to order the subscriptions within Zoho CRM either accroding to date or status. However, there seems to be no way to sort the data. Any suggestions?Retrieve Zoho Subscription ID following getList function
Hello, I am creating a custom function which will update a customer's Zoho Subscription as inactive when their Zoho CRM account is made inactive. I am using the subscriptions getList function as follows in order to retrieve all subscriptions: allSubscriptions = zoho.subscriptions.getList("Customers", "694960175"); My next step is to find the subscription ID which matches the Account that was made inactive. Based on instructions at this article: https://www.zoho.com/deluge/help/subscription/fetch-records.htmlIs Zoho a merchant account provider?
I want to use Zoho subscriptions and I realize i need a payment gateway (I'm going to use authorize.net) but do I need another company to be my merchant or does Zoho subscriptions handle that?IP Address for Zoho Subscriptions Webhooks in Europe
Hi, We are working on integrating Zoho Subscriptions into our website and are using webhooks to integrate with our internal system. We would like to whitelist only Zoho's servers for our api, however I can't find a list of IPs that the Webhooks originate from. Could somebody please let me know what IPs to whitelist for European servers?Fast forward to 38 seconds - how do I setup a Hosted Page like the one in your demo video?
Starting at the 38 second mark in this video (https://www.youtube.com/watch?v=qgLwHzDMFTs#t=0m38s) you show how to create a Hosted Base Link. Then you embed this link in the pricing card. Then when the call to action button on the pricing card is clicked, the card flips over and the contents of the Hosted Base Link is displayed. This is really slick and exactly how the integration between the Hosted Page and the pricing cards should be done. Problem is, I've tried about 1,000 different methodsChange customer company name of an invoice at zoho subscriptions
Hi. Our Client has purchased our service and invoice was generated automatically but then they realized that the company name should be a different one. We tried to change the customer company name of this specific invoice at Zoho subscriptions , but we couldn't.. How should we proceed in that case? ThanksMRR subscription
Hello, Apparently the MRR and ARR are visible only until Dec 2019, where is it possible to modify the end date in order to see the MRR forecast? Thanks in advance,Send invoices to multiple CUSTOMER recipients
We have some customers who wish to have the invoices we generate emailed to multiple recipients at their company. I know Zoho subscriptions has the ability to add multiple contacts to a single customer, but does that mean ALL communications between Zoho Subscriptions and the customer will automatically get emailed to each and every contact under that customer record?Tips and Tricks #23: How to avoid errors while importing data in bulk or migrating from other systems to Zoho Subscriptions
To import your data successfully, you will need to ensure that the rows and columns in your import files match with our sample import files, which can be downloaded from any import screen in Zoho Subscriptions However, even after doing this, you could still run into validation errors, which prevent your data from being imported. This could happen if Zoho Subscriptions has not been configured for the data in your import file. Here are a few examples of validation errors: You try to import transactionsCustom Views for Subscriptions
When creating a custom view for the list of subscriptions, the available column list does not contain all subscription fields. How can we add a field not listed as a column for a custom view?Our subscription button code doesn't work anymore
Few month ago (on July the 3) we set up "code" on our website with that code (exemple one of them) https://subscriptions.zoho.com/subscribe/5d5613b0ba4774f2917a7c9f7d969c2f6a2bba0f6b053217afe8ded60e8a6aa6/PTCAA?addon_code[0]=LLNRAA&addon_quantity[0]=1 Now it doesnt work anymore and discover a different code Code we setup : https://subscriptions.zoho.com/hostedpage/2-b573eab12aa05eeb7881f5fdd81bd24104797a678c2ee2bc975c392ad32bdc2a3b55fb76257346ab5533942cbd6b8b0b/checkout Now when i download fromFree version to Trial version
I've created a Free version to check out the possibilities and now would like to test the Trial version, how do i go about doing so? After I'm done with the Trial, can i choose the Lite plan? I will definitely not need the Premium plan. Thanks.Charging the stored credit card prior to subscription renewal date.
Is it possible to setup the billing such that the saved credit card is billed a number of days PRIOR to the renewal date? For example a subscription is due to be renewed on the 20th of this month - I would like to charge the credit card 4 days prior (on the 16th in this example) to ensure the card is working prior to the start of the new subscription period. Please advise.Reminder: Encode square brackets in plan URLs by 20 October 2019
We made some under-the-hood security updates to Zoho Subscriptions recently. As a part of these updates, we will be deprecating the use of un-encoded square brackets in plan URLs. Note: A banner message regarding this was displayed on Zoho Subscriptions' dashboard a while back. With the deadline to implement these changes just 5 days away, this post is a reminder and can be ignored if you've already made the necessary changes. How to Encode Square Brackets If you're using parameters like addon_code[0]Are Group Invoices and Add On Billing available with automatic billing
My developer seem to think you are restricted to offline billing. We have a situation where we will have customers responsible many subscriptions and add ones for those subscriptions and want to simplify things. ThanksWhat New this November in Zoho Subscriptions
We are back with a set of new amazing features lined up for you this month. We are continuously looking for ways to provide you the best subscription management experience. So without further ado, let's dive in and take a look at the features and updates we've worked upon the past few months. Secure Export of Data Are you worried about security when it comes to exporting your data? You can now choose whether you want to include any sensitive Personally Identifiable Information (PII) while exportingGenerating hash value for webhooks security
Hey, so there is a feature for securing webhooks, however, the docs are very unclear https://www.zoho.com/subscriptions/kb/webhooks/securing-webhooks.html. The example you provided is not useful, since the JSON object is very simple and not similar to the one I get (the object of the example is flat). Can you please provide a better explanation for the string generation? in what way should the key values be sorted? do I have to flatten the JSON? do I have to sort it recursively? should I use hexPayment Method DirectDebit - Invoice can not be sent at invoice date automatically...?!
We are using Zoho Subscriptions for our SaaS-Business in Germany. We understand, that the function of sending invoices automatically to customers is linked to the successful payment of the invoice, but concerning to legal and ususal reasons (in Austria, Germany, Switzerland and most of the countries in EU) the invoice has to be sent on the day or the day after invoice date to customers – it must not be addicted to the payment and for example, when payment was not successful, no invoice will be sent…5 years of Zoho Subscriptions - Thanks to you!
To our community and team, Five years ago, Zoho Subscriptions started its journey toward easier billing for recurring payments. Today, we'd like to thank you, our lovely customers, for helping us get this far. While we are grateful to all of you, we'd like to extend a special thanks to Larry, Tolu, and Jaspar who have made valuable contributions to our Zoho Subscriptions community. Thanks for taking the time to help your fellow Zoho Subscriptions users and help grow their businesses, too. :) WeChanging Subscription
Hi, I have a question about what happens when I edit/change a subscription. When a subscription is created, it automatically pro-rates the amount from the date it was created, until the next billing date - this is good. When I edit a subscription and change, for example, the plan, it prorates from today until the next billing date. However, the issue arises with what happns to the "old" plan. When the "new" plan is less per month than the "old" plan, Zoho doesn't seem to properly credit the accountRounding Feature in Zoho Subscriptions
Hello, Is it possible to set a round-off option in Zoho Subscriptions. Many thanks, EmilyInviting you all for Zoholics Canada, India and Saudi Arabia!
Dear customers, We are delighted to inform that Zoholics, our annual user conference is all set to unfold in Canada (Nov 6th-7th), India (Nov 19th-20th) and Saudi Arabia (Nov 19th)! For registration and other event-specific details, you can visit the following pages: Zoholics 2019: Canada Zoholics 2019: India Zoholics 2019: Saudi Arabia All of these events have sessions for finance to help you streamline your back office operations. You can also book slots for exclusive one-on-one discussion withSubscriptions plan upgrade API
Hi there! I have following questions if you can help: 1. I have three plans in my product. Plan 1, Plan 2, Plan 3. Users can upgrade from Plan 1 to Plan 2 or Plan 1 to Plan 3 or Plan 2 to Plan 3. How can I support above scenario using hosted payment pages or APIs? I do not want to support downgrades, only upgrades. Is this possible? 2. Where can I find the URL to embed Payment Update page? 3. Add Plan description in pricing table. I need a way to add different pricing caption for each plan, how doTips and Tricks #21: How to schedule tasks in Zoho Subscriptions using Custom Schedulers
Custom Schedulers is one of our newest features, which helps you save time by scheduling frequently performed tasks. In this week's post, we'll be taking a look at how you can set up custom schedulers to address niche use-cases for your subscription business. Missed our previous post? Give it a read to learn how you can prevent contact duplication with existing leads from Zoho CRM. 1. Schedule crucial sales reports to stay informed about your business' health Reports like Lost Opportunities, ChurnedHelp with automatically printing an invoice
Hello, we are currently using two systems for our subscriptions and we would like to condense them all into Zoho Subscriptions. The problem is the people using our old system get paper bills in the mail and we would like to keep it that way. There are not that many people in the old system so I can just manually enter them. I also created another field in our form that is a checkbox saying USPS Customer to differentiate between the two. I would like to be able to setup so when an invoice is createdWhat's New in Zoho Subscriptions - September 2019
Hello everyone, Zoho Subscriptions has had a bunch of updates since our previous What's New post. Here's a quick look at all the new features and enhancements for September: Pre-fill hosted payment pages The data that your customers enter while signing up for a subscription on your own website or web form can now be pre-filled into the hosted payment pages. This can save your customers from the hassle of re-entering this information and thereby, provide a seamless transition to the hosted paymentZoho Subscription Invoice Template Like Zoho's
I noticed on the invoice template Zoho uses for their subscriptions the description under each item includes the plan name, payment duration, start and end date for the billing period, and number of users licensed (example shown below). How can I get this level of detail on my invoice?!? Plan : Plan Name Here Payment Duration : Monthly Start 02 August 2016 End 01 September 2016 User(s) : 1Hosted Page does not automatically charge credit card
Hi, I have an issue using Hosted Pages. I am creating one using the api, and displaying it to the user. User then fills in credit card details and subscribes. The subscription in the zoho dashboard is indicated as unpaid, with the charge to be collected on the date the subscription was created. On the next day, the subscription is still unpaid, and the invoice is listed as overdue. I am able to collect the charge manually, but how do I set it up so that the invoice is immediately paid for when theyIntegration Zoho Books and Zoho Subscriptions Inventory
Hi. I was wondering, is there a way to have an integration between Zoho Subscriptions and Zoho Books. So that i can manage inventory for my subscription business? This is my case: 3 Products, 4 billing cycles for each product. Every time i have a new subscriber, depending on billing cycles, reduce the inventory quantity. Example product A, billed annually, subtract 12q from inventory. I cant find a way to check inventory in subscriptions, only in books, and there is no integration. Regards.Tips and Tricks #16: How to charge your subscribers a late fee in Zoho Subscriptions
Charging late fees to your subscribers can be hard to digest, but sometimes late fees are necessary to run a healthy business. In this post, we'll be looking at how and why you might need to charge late fees for your customers in Zoho Subscriptions. This post is part of a series of tips and tricks that we post every week. If you missed last week's post about bulk-updating your data in Zoho Subscriptions, go ahead and check it out. Should your business impose late fees? Imposing late fees on yourHow does the webhook for subscription renew looks like?
Hi. I am implementing the subscription API and also the webhooks. I want to know after 1 month when a new payment is made what callbacks are made to my API (I am assuming that invoice created, payment thank you and subscription renew at least). So I can update on my side the subscription next payment date and other fields can you send me an example how the subscription renew payload looks like for webhooks and confirm that will be send when next payment is due and subscription goest to second month.Add fields to "List all invoices"
Hello people, I'm retrieving all my invoices at once but this API entry responds limited information about the invoices. It doesn't have the subscription_id my invoice is linked for example, neither the write_off_amount. Is there a way of requesting "All invoices" and receive more than the default JSON properties? I could get one invoice at a time api/v1/invoices/{id} but I'm importing all invoices to my database so I can work on those. So I would have to make one request per invoice I have and IFree Webinar on the Taxation Law Ordinance 2019
Note: This webinar is only applicable if you use the Indian edition of Zoho Subscriptions. Last week, new amendments were made to the Indian Income Tax Act, 1961 and Finance Act, 2019. These amendments were made with the intention to boost investor sentiment, push for the 'Make in India' initiative, and reduce the tax burden for Indian corporates. Here are some of the changes made in the amendments: Tax rates slashed to 15% for manufacturing companies that were incorporated after 1 October 2019.Customer unique identifier
Hi, It seems that the mail is not the unique id for a customer. It the display name. But to work with google sso, how to do the credentials checks for the customer??? Thanks Regards, Julien DONNADIEUError message that is presented when a charge is attempted via stripe gateway of less than 50 cents.
There have been occasions with our changes that the total for the charge (due to promotions, coupon codes, etc) is less than the minimum Stripe charge of 50 cents. When this situation happens, there is no indication as to the nature of the problem. This situtation needs to be handled in Zoho Subscriptions and an appropriate message sent back to us/customer as to why the attempt failed.Meet our product experts at Zoholics 2019!
Dear customers, We are excited to announce and welcome you all for our annual user conference, Zoholics! Coming to Auckland (Sept. 17), Sydney (Sept. 19-20) and Melbourne (Sept. 23-24). For specific event information for each of these locations, check out the links below: Zoholics 2019: Auckland Zoholics 2019: Sydney Zoholics 2019: Melbourne What you can expect: Product training sessions: From billing to expense management to inventory tracking, we have dedicated sessions for all your favouite financeSubscription and Books integration - revenue accounts
Hi, I would like to use subscription, but it seems that Subscription items (products) are not synch with Zoho Books items. In Books, the item on the invoice is link to the GL account for revenues. Can I set in wich GL account will go the revenues in Subscirption? I have many GL account for revenues, I cannot only push into one account.Next Page
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Explore the Redesigned Quotes Module in Zoho Billing
Dear users, We’re excited to introduce a refreshed look for the Quotes details page in Zoho Billing! This update brings you a more efficient user interface experience without changing your existing workflow. We've enhanced layouts with organized tabs,What's New in Zoho Billing | Q3 2025
Hello everyone, We are excited to share the latest set of updates and enhancements made to Zoho Billing in Q3 2025. From the latest GST updates to multi-level discounting, Zia-powered report summaries, and customizable web forms, these updates are designed# 2 Why do we need a billing system when accounting covers billing?
In today's evolving financial tech stack, businesses use a mix of tools to manage their day-to-day operations, from invoicing to full-fledged accounting. While accounting platforms typically come with built-in invoicing features, specialized billing systemsWhat's New in Zoho Billing - August 2025
Hello everyone, We are excited to share the latest updates and enhancements made to Zoho Billing in August 2025 to improve your overall billing management experience. Keep reading to learn more. Notify Customers About Subscriptions via WhatsApp Business#1 Zoho Billing vs. Zoho Books: Which one should I choose?
Managing your business finances isn't just about sending invoices. It's about keeping everything organized, accurate, and moving towards your organization's goals. At Zoho, we understand the complexity, which is why we offer two powerful yet distinct
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Billing frequency is not displayed correctly.
Hello There is an issue while displaying the billing frequency on a subscription quote. I am able to activate the subscription details and get this lovely overview: If I am adding a Plan which I charge quarterly, first of all it should be possible to
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Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older thanIntroducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has SubscriptionWhat's New in Zoho Billing - February 2024
Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with PlansZoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.
Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,Tip #4 : Refer and Earn Workflow system for your Subscription Business
Hello everyone, We've been coming up with a tip every week to address specific business scenarios which can be implemented for your business. In continuation to the previous post, this week we will be seeing about how you can implement the Refer and Earn Workflow system to acquire more customers. Why are Referrals important? Customer Acquisition is crucial for any business to sustain itself in a constantly evolving market. It involves persuading new consumers to purchase your products. Customers
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