Delete Secondary Email
Hi, I am new and made some mistakes I think. The 2 secondary Email addresses can not be deleted. I tried different ways from the forum topic but not successfully. I really don’t know how to proceed. I hope you can give me a solution. Kind regards, webmaster@dockoutdoors.com
I don't receive email
Hi support, I have set up emails today for domain flyfishingapp.com on zoho docs. I can send emails but I can not receive from any domain. My MX records seems to be ok, something else is wrong. Can you help me please solve this problem? Thanks in advance, Ivan L.
Blocked account
Please help unblock annettejwood@apxara.com
Forgot Admin Username
Hi, I tried posting earlier but doesn't look like it went through. For my domain, I've forgotten the super user ID. My email is bikash@partycl.xyz. Please help! Thanks, Bikash
Please heeelp i can´t send or receive emails
please unblock my account armando.perez@abls.com.gt I really appreciate your help, i have several days without email
Forgot Admin Username
Hi, I can't remember my admin username. My domain is partycl<dot>xyz and my user account is bikash<at>partycl<dot>xyz. Thanks for your help! Bikash
Not receiving mails from other mail service providers
I am not able to receive any mail from any of the mail providers other than Zoho, like Gmail, Yahoo etc. I have tried signing in and out of my account multiple times but nothing helped. The mail ID is romi.singla@diabeteazy.com. Kindly resolve the issue asap since I have been missing out on a number of important official mails.
How can I merge two folders together?
After migrated my mailbox from my previous provider to Zoho, All the email that were in my "Inbox" folder are now in a new folder called "Imported_inbox". How can I merge these two folder together without having to manually move them in 200 message per patch?
SPF Record Fail
After configuring SPF records in my dns zone the warning label under the SPF Sign in the Mail Admin doesn't disappear. I also tested my configuration with super tools and it says that is well configured. So why doesn't it disappear?
Recover deleted emails in trash.
Today I deleted all the mails from the trash, but I need to recover some. How can I recover deleted emails in Trash Today? Thank you so much for help me ENGASI
can't setup additional user
Hi, I initially added 6 users under our domain, and then the next day realized I needed to add one more. Each time I try to add this user, it seems to process without any error message, but the user never shows up on my list of users. What am I missing?
Sorry! Free domains with extensions such as .tk, .cf, .ml etc., are not supported.
Hey, I was trying to add my website to make a free e-mail @03cell.tk but I got an error saying "Sorry! Free domains with extensions such as .tk, .cf, .ml etc., are not supported." I own www.03cell.tk and my website has HTTPS: Visit my website. Thanks for your help
Signup for new accounts
Hi I create quite alot of accounts for new clients so having the phone number sign up only is very difficult to do, I would like to be able to use the old way which was haveing an email account or is there a way around this problem Kind regards Neil Lateral Design
All users can't receive emails
Hello, As of this morning, all out users are unable to receive emails (they seem to be able to send emails). People who are trying to send us emails are getting the error message below. Do you know what the issue is? Thanks. Mail Delivery Subsystem <mailer-daemon@googlemail.com> 12:16 (7 hours ago) to me Address not found Your message wasn't delivered to <user>@jpfm.ae because the domain jpfm.ae couldn't be found. Check for typos or unnecessary spaces and try again. The response from the remote server
Cannot map first name
When I try to upload a new list to contacts, a lot of the time it doesn't allow me to map the first time. How can I fix this?
Is there a way to filter all messages that contain attachement with more than 5MB in size?
Hi, Is there a way to filter all messages that contain attachement with more than 5MB in size?
Can't send emails using another email address
I thought that I had gone through the steps correctly but it seems that I didn't as when I hit send I got this message unable to send mail: Reason: 552 you must Authentication Any advice would be great!
Forgot Admin Details
Hi Team, I have forgotten the details of my admin email, that's why unable to login to control panel of the Zoho mail. Can you please let me know which is the email id in use for Zoho admin so that I can login using that one. Currently, I have my id asinfo@dealwithusmail.com and others also are there and working. Regards, Avinash
Admin and Super admin roles
Hi, We are unable to figure out our company's Admin and Super Admin roles. My email ID is av.santosh@sgkventures.com Could you guys help us with this? Thanks, Santosh
Not receiving all mails to our account
Hi there, I realized that especially the alias account max@... often doesn't get the emails. The main account also sometimes does not receive emails. Any ideas why? Can you see our domain without making it public here in the forum? Cheers, Max
Urgent (I need this email ASAP): Email address already exisit
Hi, wanted to set up a group with an email address of payment@mydomain.com. However, when I try to add the email address, it says that email address already exisit and I can't find it anywhere. Secondly, I added the SPF record correctly but it was still not verified.
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
MY MAIL ID SHOWING THIS MESSAGE. Unable to send message;Reason:554 5.1.8 Sender Address Blocked. PLEASE HELP!!!
Blocked account
Hi, I have not yet received response 7 days passed. Please unblock my account aleksandar@cloudteh.com I have told you in the email from my other account that I was sending abuse reports to the customer and you blocked my account. Please unblock asap.
DNS Mail settings / SPF configuration Help Needed
Hello, we set up the SPFsetting on 1/12/2016, and the DKIM just now. We are setting up snapltics.com a Squarespace on steriods with incredible AB split testing for the modern one page website. 1) Can someone verify the SPF record and DKIM was setup properly (Assuming we pasted DKIM Value correctly) We send mail from our servers @ *.190 via Postfix, and use ZOHO Newsletter service and for POP3 incoming mail and some outgoing via webmail at zoho. 2) Does this "!" yellow button disappear on its own?
Outgoing mail is blocked
mine.ekinci@kodegisim.org is blocked. Can you help us to enable this mail address asap? Many thanks
Outgoing Email Blocked
Dear support, I changed my IP address with my provider server as you suggest as solution for outgoing email blocked. I wait a reply from your support from 2 days now and nothing yet. Can you reply to my email and solve the situation ? Alternatively if you can't please tell me the way to export all from my account and to move to another email service. Thanks BR SR
iPhone 7s outgoing mail issue
My iPhone 7s is giving me this error while trying to send out emails "the sender address"jlmailho@zoho.com" was rejected by the server". What am I doing wrong?
sender address blocked error
Hi please unblock my email support@skyalliances.com. i just send few email but it is being block with error sender address blocked error. Please clarify what have happen thanks. Thanks
Geeting Message "Account is inactive" when Login
hello, i tried login to my zoho account which is khan.rameez.m@gmail.com and now i am getting error that "Account is inactive " can you guys help me with this
Unable to add my domain to zoho email
When I try to add my domain to zoho email, I get the following error. Please help. This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Group Creation Failed
Hello, I am trying to create a group following this instruction. No matter what, I get "group creation failed" message. No reason are given as to why it fails. Thanks.
import email
I made an import email action 3 days ago, but I still can't see the imported emails into my account. what could be wrong ?
Not able to get email with iOS
all of our iOS devices are not able to receive emails. Web browser works, IMAP clients work, no msync.
msync not working
Hi there I am connected OK to Zoho from my iPhone, but it is not receiving the emails that I can see when I look in my Inbox from my browser. In other words, nothing is being pushed to my phone. This also happened on Wed or Thu when, after several hours I received a whole load of emails in one go. Any ideas why this is happening and what I can do about it? FYI I reset the application specific password, but that didn't make any difference. Thanks
Outgoing mail blocked, on paid plan, support tickets and e-mails are ignored for 3 days now
I created a free account and after sending just a few e-mails my account was blocked, with no explanation shown in control panel or any other explanation. In the control panel in Troubleshooting -> Blocked accounts (https://mailadmin.zoho.com/cpanel/index.do#troubleshoot/blockedaccounts) I attempted to use the Unblock function. However it resulted in an error saying it's a feature for a paid plan only. So I purchased a paid plan and attempted to Unblock again, but this time the error showed "Sorry
Incoming and outgoing email blocked
My email storage now is under 47% Please unlock the email account: info@rotularte.com.ar Incoming and outgoing mail is blocked Thanks Alejandro
Sending email through gmail
I am trying to set up "Send mail as" on my gmail account so that I can send mail from gmail as if I'm sending it from Zoho. I got the SMTP information from zoho and put in into gmail along with my user name and password and it will not recognize the user name and password. I tried it multiple times and it will not work. An ideas?
unable to add more user
hi we are new to zoho, we buy 17 standard user license and create 13 user till now.but for 14th user creation i get error: Max user license limit reached. Please purchase/upgrade license to add more user(s) with mailboxes. please help, regards
How do I adjust width of "From" column in compact view?
I need to extend the width of the "From" column in Compact view. It keeps truncating all of the from names/addresses and there is a ton of extra whitespace after the subject. Thanks!
Phone number already exists
I just set up my Zoho account this morning. When I tried to login this afternoon, I was told my password was incorrect. I reset it. The very next screen prompted me to "Add Mobile Number" for my email address and phone number. I'd already added a number this morning for two-factor authentication. Nevertheless, I entered the requested information, and clicked "Send Code" and got the message that "This phone number already exists". How do I go forward from here?
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