RSS Feed
It would be great to enter a section to import RSS feeds and share links on various social networks.Adding new brand on zoho socials
I recently have new customers and would like to add them on my agency account to manage, anytime i click connect account i cannot find the brands there. Anyone has an idea of what i can do?Automated messaging to leads
How to implement an automated messaging functionality to new leads who came from social network?Templates, more channels, auto create connections, zoho flow, rss feed
Hello, i have the following requests 1. please create a feature to be able to create templates for posts. Let it include the ability to set a template schedule, template wording or verbage, and template destination chnalle. for instance the way blogs are distributed is different from the way videos will be distributed and certain platforms take video only, and certain platforms both videos and blogs etc, so you can have a template for video that have the platforms already chosen etc 2. aslo pleaseWhat's new this July? [Feature enhancements]
Hey everyone! Just wanted to stop by and give you a quick look into a few dashboard enhancements we pushed live this month, to make your Zoho Social experience a little smoother. Here are some of the more *obvious* ones which you may have noticed: Switching between Brands made easier You can now arrange your Brands view from your Zoho Social homepage. Hit the Brand icon to open the drop-down that lists all of your connected Brands. From here you can arrange based on last-used, or alphabetical order.Reconnecting Facebook Pages [API update]
Hey there, We're here to give you a quick reminder to reconnect your Facebook Pages to your Zoho Social account, following an API change that Facebook has initiated that's been in effect since June 30, 2020. Due to updates in the Facebook Message permission workflow, anyone using a third-party tool such as Zoho Social to access their Facebook Messages will have to reconnect their accounts to push these changes into effect. Failure to do this will result in Facebook depreciating the Messages featureInstagram Issues
Hello. I've experienced a very frustrating issue with Instagram. I was getting an error for my scheduled posts that said I needed to reconnect Instagram. I went to setting to do so and it said that Instagram was connected. I figured I'd disconnect and reconnect in order to get it to work. I did that (which took much longer to kick in than I thought was necessary), and now all my scheduled posts have disappeared! Please tell me how to recover the scheduled posts which you can understand took a siginificantStop - Zoho creating leads for Facebook Likes/Comments
Hello, I have an intergration error with Facebook. Zoho is creating leads with every interaction of users with our Facebook page. How do we stop it? Thanks[Just in] Zoho Social integrates with Facebook Lead Ads to help capture leads in real-time.
Hello, everyone. Like I promised in my previous post, I'm back here again (Soon enough, I hope!) Our latest addition to Zoho Social is quite an interesting one. This integration will help you engage directly with people who have specifically shown interestTwitter post unable to publish
Hi, Ever since today, this error has been popping up as I try to publish a Twitter post - What's the problem? I have a client waiting for content so help would be a appreciated ASAP. Thanks, MichaelCan't generate thumbnail previews from Twitter posts
Hi I've copied a link to a Tweet (https://twitter.com/tomfishburne/status/1244301595057086464?s=20) but, when I try to paste it into a new post in Social I get the message "Unable to generate thumbnail preview for this URL". I have to post the unshortened link which is shown as a URL instead of the thumbnail - nowhere near as effective. What governs whether a thumbnail can be generated or not? Many thanks SteveInstagram Post Problem
Hi Team, I am not able to post or schedule posts for one of our client's Instagram profile. It will be really grateful if we can get help from Zoho team. Thank youHow can I post on FB group via Zoho Social as my FB Page profile?
Hi, I integrated both FB page and FB group to our Zoho Social, however, when I tried posting to a group, it's using my personal profile instead of the FB page which also an admin to the group. I'd like FB page to appear as the poster to the group. How can I fix this?When is the content approval feature going to be added?
Hi, I’ve seen a few mentions of this rumoured new feature across different posts. Other social media management platforms have a role or permission level that allows people to submit posts for approval by a moderator/admin. Currently, Zoho Social only lets you have a role where someone can’t post at all but can suggest posts in the Community section (by starting a discussion). Can you please provide an update on when this important, and much needed, functionality will be added? Even adding a newLive stream is not working
Live stream is not workingFacebook lead form failed to sync
Facebook lead form failed to sync - CRM connected - field mapped but still having this issue. plz help.I am unable to post anything to connected twitter account for zoho
I am trying to post somthing on connected twitter account using zoho social but it is not at all working what is going wrong and how can i fix it?Share from Chrome Extension
Hi, Since today is not possible publish to Zoho Social using the Chrome extension. Works fine from the web, only from the Extension is not possible. When we click in "Publish now", nothing happends. The Chrome Dev console shows this error: "Uncaught TypeError: Reach.PublishPost.checkPostActionEdited is not a function at HTMLButtonElement.onclick (socialapp.do?action=posttemplatePE&browser=chrome:1)" Appesars to be a website/javascript issue. ThanksZoho social need to reconnect the social media channels, very frequently
Hi, We have an issue like very often our social media channels disconnect from Soho social. ask to reconnect. why this is happening? any fix for this? Thanks SenCan't Connect Facebook Page
Hi, Can't seem to connect facebook page, I'm listed as ADMIN, and dose not appear on facebook pages links. Can some one help? SergioPas les mêmes données sur les rapports des réseaux sociaux
Bonjour, j'ai constaté que les données et les chiffres n'étaient pas les mêmes sur les rapports Zoho Social que sur les statistiques des réseaux sociaux (Facebook Insight, Linkedin, Twitter...). Savez-vous s'il s'agit d'un problème récurrent ? Les données sont-elles, par conséquent, fiable ?Why are the stats off in zoho social?
When I compare the stats that are on Zoho to the stats for Twitter Analytics as well as the stats for Facebook analytics, the numbers don’t correlate. Any particular reason? Four instance, on Zo ho, it indicates that I’ve only posted 62 post on Twitter for a 28 day. But when you contact pic Twitter Twitter says I posted 77 tweets. And the engagement rates are different.Uploading multiple pictures
How do I uploaded multiple pics to create an album?twitter massaging delay in zoho
Hi Dears, I have tried zoho social for twitter account but I have noticed that the costumer massaging is delaying for more than 10 minutes is there any way to fix this ?Twitter not able to live
Twitter post not able to live and unpublished from last 2 days. Can you please resolve.Edit recurring post?
Some time ago, i set a post to be recurring. Every 10 days or something, it posts the same post. Today, i'm trying to figure out how to edit that post, because i'd like to refresh it. I cant find it in scheduled posts, I can see past posts, but I don't think thats where to edit it. Seems like a really silly question, but where do I change this thing? Thanks!Facebook won't connect
Good morning, Whilst I'm sure its something I've done wrong along the line I'm trying to connect a Facebook account to Zoho Social Upon entering the username and password the 'Connect Facebook' button appears to do some work then stops without any connection being established I've checked the business integrations on Facebook and Zoho is not appearing at all Can you help me with this at all? Kind Regards Daniel Evans Home InventoriesNew Features in Zoho Social- July 2016
Hello, Hope you're enjoying using Zoho Social. We've been working on a bunch of new features, and today, I'm excited to announce them to you! Know your Connections better We've revamped the Connections tab for you, to give you more information about people who engage with your brand. Associate your Connections with their social media profiles and follow their updates on social networks within the Connections tab. You can also see their social media stats (such as the number of follows, followers,Facebook Reviews are here!
Hello everyone! We know how important feedback and reviews are for running your business. It helps weigh how your product/service is performing amongst your target audience. With a widespread user base, Facebook is a platform where a lot of people give you reviews, these could be endorsements, complaints or feedback sentiments. It's important to keep track of reviews received on Facebook and respond to them as soon as possible. By adding a column in the Monitor tab for Facebook Reviews on Zoho SocialCan't post to Twitter on some brands
Hi I have just started using Zoho social and have setup 3 brands with multiple social media channels. One of the brands everything works fine but for the other two brands i cant seem to tweet anything and keep getting the message.... 'We couldn't tweet that. Please try tweeting after 5 minutes.' I have checked the accounts and they are not blocked, I can login fine to them. Any advice please? Thanks PeteCan't connect Facebook page
Even though I am the ADMIN of this Facebook page it will not list the page to select it when trying to Connect To Facebook social account. https://www.facebook.com/gigglepets/ It's a business page. I am the owner and I am logged in properly to my facebook page. When I click to Connect to Facebook in your dashboard it only shows other pages and not the GigglePets page.How to include a "zoho campaigns sign up form" in zoho social post
Hi, I am using Zoho Social to manage my Digital Marketing. I have created a new Sign Up Form for a new list in Zoho Campaigns and would lik eto include that in a Zoho Social post (FB, LinkedIn, Twitter, Instgram). Is this possible? How do I do it?Unable to post on Twitter
Hi, Since a couple of days ago, when we re-started posting, we can do that in every channel but Twitter. We get a message: "Try again in five minutes". We tried directly in our company Twitter account and everything works fine, so we are a bit confused. Any idea? MaxZoho Social will not post to Instagram or Facebook
Posts won't publish to Facebook or Instagram for any user. Sites are connected. I have a large number of posts which are already scheduled and so don't want to disconnect/reconnect the channel. Is this temporary?Sorting of recent LinkedIn posts in Social
Hi, it seems the sorting of LinkedIn posts in Zoho Social is not correct. They are not sorted by date. Please check and fix.Issues Connecting Instagram Account
Greetings All - When I try to connect to an Instagram account it opens an Instagram Login window. I enter the user name, no problem. Try to enter the password and after typing one character the cursor jumps back to the end of the username. Anybody experience this or maybe know why it's happening? Or better yet how to fix it? Many thanks in advance to anybody who can respond TonyFacebook follower count doesn't match FB Analytics
Hi all, I am wondering if anyone else has issues with follower counts for Facebook not matching FB's native analytics tool. On the Zoho dashboard, it's showing 1,007, but FB shows 1,060. All the other channels match up. Any insights are much appreciated! Thanks, ErinHow can I add more brands to social?
Where can I add a new brand to my zoho social dashboard?Discontinuing Instagram Personal profile support [Updated, extended till 25th]
Update: We are extending the Instagram personal account support until March 25th, 2020. If you're still using a personal account, please switch to a business account now, before it gets disconnected from Zoho Social. Hey everyone! On 31 March 2020, Instagram will deprecate its Legacy API Access for Personal Profiles from all third party applications. This means that third party applications like Zoho Social will no longer be able to manage Instagram personal profiles through legacy API. Read moreChange Portal Name or Delete Portal
I need to change my portal name or delete my portal and start over. I could find nowhere to accomplish this myself.Next Page
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The Social Wall: August 2025
Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.The Social Wall: July 2025
Hello everyone! July has brought some exciting new updates to Zoho Social. From powerful enhancements in the Social Toolkit to new capabilities in the mobile app, we’ve packed this month with features designed to help you level up your social media presence.The Social Wall: June 2025
Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-upsA letter to the unsung heroes of the internet
Dear social media marketers, this one’s for you! From the outside, it may look like you're just scrolling through feeds or switching between tabs. But we know better. Team Zoho Social sees the real story. We understand the challenges you face—and we’veThe Social Wall: May 2025
Hey everyone, We're excited to share some powerful updates for the month of May! Let's take a look! Reply to your Instagram and Facebook comments privately through direct messages Are you tired of cluttered comment threads or exposing customer queries
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Video Upload from app says "unsupported aspect ratio" but is verified to be correct.
I and my social media person are experiencing a problem where Social will not accept video uploads to Instagram. The error we receive is "unsupported aspect ratio" but looking directly at the file in question we see that the width and ratio both matchAlt Text On Multiple Images
I'm using Zoho Social to post to a charity website. Often the posts have multiple images, but it seems there is only one field for Alt Text. Does that mean I can only include it for the first image? Or is there a way to add alt text for all the imag"Zoho CRM Integration" option is missing in Zoho Social Settings
I am trying to integrate my Zoho Social account with my Zoho CRM account. I am on the Professional Trial plan and my user role is "Brand Admin". However, I cannot find the "Zoho CRM Integration" or "Lead Generation" option anywhere in my Zoho Social settings.Zoho Socials - Unable to view Channels and SmartQ
Hi, The channel Facebook has been added by the admin, however, it is not visible on the User level (employee). Other channels are visible. Also, we have the premium account, and SmartQ is not working. Can anyone help? Regards, PriyankaPLEASE FIX YOR BUGS
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The Social Wall: August 2025
Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.The Social Wall: July 2025
Hello everyone! July has brought some exciting new updates to Zoho Social. From powerful enhancements in the Social Toolkit to new capabilities in the mobile app, we’ve packed this month with features designed to help you level up your social media presence.The Social Wall: June 2025
Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-upsThe Social Wall: April 2025
Hey everyone, Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by: Manage and respond to comments on your Threads posts from Inbox With the latestThe Social Wall: March 2025
Hey everyone, From threaded posts to new channel integrations on the mobile application, March saw some big updates. Let's take a look at everything that went live: Onboard your Instagram account directly via Instagram login credentials You can now add
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