X/Twitter
When I put in my picture, X/Twitter says “ bible_guardian: Uh oh! This post couldn't be published. Please try publishing after some time.” Why am I getting this error?I can't create a New Post
Hi there, I am currently unable to create a New Post in Zoho Social. I click on the button and nothing happens. I have tried reloading the page following the prompt that there has been a recent update, and I've also tried logging out and logging backFacebook will not take the short link
this is the message i get when i try to publish to Facebook know it worked before i just publish two other link two and know i getting this issue NC Prep Photos: The URL in the post has been marked as spam by Facebook. Either remove the URL or try shorteningIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Having trouble scheduling for January 01, 2024
I was trying to schedule posts for January time PST (GMT-8) and my time zone is PHT (GMT+08), when I scheduled it appeared as Jan 1, 2025 and it was not possible to change only the year. The latest I can go backwards is Dec 31, 2024.Can't create a new post or publish drafts etc
hello i can access all the other features it seems except: create a new post edit a draft edit a published post as new the application doesn't generate an error message and I have tried several different wifi connections..Zoho Social: Our year in a nutshell
Hi everyone, We hope you had an amazing year and are all geared up for the holiday season. As 2023 comes to an end, Zoho Social is reflecting on the release of some of our most-anticipated features, enhancements, and updates, which were designed to makeZoho social push notification
Is it possible to setup zoho social push notifications for direct messages? I have all notifications turned on but need to manually go to the notification Bell to actually view them. Thank You.Google My Business Messages
Zoho Social should consider adding support for the message feature in Google My Business (GMB) to enhance collaboration and customer communication. By integrating GMB messaging into Zoho Social, businesses can consolidate their communication channels,Threads? Will it be added as a channel any time soon?
With Meta now officially launching their Threads platform and allowing IG accounts to port to the new channel, it would be great to see support for Threads posting as a channel alongside Twitter in Zoho Social in short order. Any sense of a timeline forInstagram Post Publishing Issue
Hello Everyone, Hope you all are doing well. Recently, i am facing issue with zoho social, dashboard shows that article is published but it is not reaching into Instagram, Why? Please check and reply for the same Thanks a lot Arun Pancholi Freaky FuBlurry/Pixelated Photos
I've been scheduling posts to FB and IG via Zoho Social and notice that the photo quality is significantly reduced, especially when the photos are viewed on a smartphone, which has more pixels than typical computer screens. Our posts always look crispFree Trial Activation Issues
Hello, I tried to found in vain the possibility to get the 15 days trial for ZohoSocial Profesionnal plan. Could you give me directely the link to access this page and test the features of that Plan before puropose it to my Organization ? Regards,How do I get content approvals if I am the portal admin?
I just started a trial for Zoho Social to see how it works for us. I decided on Zoho because I liked the content approvals, but now I can't seem to figure out how I, the portal admin, send posts for approval? I need my boss to approve posts before theyFacebook Groups and Channels
Morning All, I am just trying to setup Zoho social having previously used Buffer. I see that I can now connect up Facebook groups that we run, however only seem to be able to connect one group. How can we add an extra channel/group to the subscription? ThanksWhy do I have different stats for Ads and Zoho CRM?
I synched Facebook Lead Ads with Zoho social but the leads are not updating. I checked the statistics of leads generated under Ads stats and the CRM stats, I have different figures.Facebook Group Disconnection
I have 3 different brands in Zoho social that have Facebook groups and the groups keep disconnecting and I have to keep reconnecting them. This is an ongoing issue that happens several times per day.We Don't Link Our Zoho Social Advertising Account.
Hi, We are unable to link our ad account to zoho social. It always stays on the connect button. We need to connect our ad account and automatically transfer leads to Zoho CRM. We need urgent help in this matter.How to synchronize facebook lead forms with CRM? Sync link missing
I have configured our FB page in zoho Social, and I'm trying to synchronize our lead forms in facebook with Zoho CRM. i can see a nomber of leads for each fb form, but when i click on it and search for the manual synchronize button the list of leads isBulk upload csv
Hello, I cant somehow upload my csv to the system. I keep receiving an error of date. Have gone through multiple times on the documentation and the sample csv. Could you please help us on this matter? Thank you, MuratLead Id not being pulled from Facebook into CRM
Though Zoho Social pulls the leads from Facebook, I think it is not possible to attribute the conversions back to the Facebook Ad as Zoho Social does not pull the lead_id from Facebook. https://developers.facebook.com/docs/marketing-api/conversions-Printing or downloading Zoho Social Scheduled Posts
New to Zoho Social. Does anyone know if you can print or download your social calendar scheduled posts? Either as a spreadsheet or PDF? Would be great for meeting presentations. Just don't know if this can be done.Insufficient permission to publish on this page.
Hi, I am an Admin for our Zoho Social account, from our company Marketing department. I am having an unusual issue posting our content on LinkedIn. I have been able to post without issue throughout the year, but today I have received this notificationImportant updates regarding X, publishing calendar on Zoho Social, and new data centers in Canada
Hi everyone, We have some important information about recent updates and enhancements. X discontinues support for post location tagging through API We're migrating to the next version of the X(formerly Twitter) API. X recently announced that, with thisAPI Throttling or Slowdown with Facebook
Not sure if the bottleneck is with Zoho or Facebook but frequently getting this error with an earlier post stuck with Facebook: Please wait until the ongoing post is finished publishing before creating a new post.Queue Up Second Topic When the Current One is still in Progress
When we select multiple social media accounts and post content, the progress bar at the right showed as below. Instead of showing this would appreciate if the second post is allowed and queued up to be taken after the first one is complete. Please waitImages are not loading on post sections and shows a blank placeholder
On zoho social I'm seeing blank placeholders on the post section even if the post has a image attached from it. This happens regardless if I posted manually on facebook or from zoho social. Issue is happening on Facebook, Twitter, but works on googleInsufficient permission to publish on this Instagram page. Check with your page Admin to update permissions.
I over see over 40 brands and this is starting to pop up for the last week? Posts are not posting. Why is this saying this and posts are not posting.Integration with Facebook Lead Ads
Does Zoho have any plans to release automated integration with Facebook Lead Ads? Or has someone built an app that creates seamless connection via the Facebook Lead Ads API? https://www.facebook.com/business/help/1462876307360828/Zoho social Failed Facebook Integration
Dear Zoho Team, I hope this email finds you well. I am interested in setting up the zoho social facebook integration, However, it doesn't work even when renewing the permissions through my personal account FB settings. Please let me know how to proceed.Zoho's CX workshops are here to enhance your learning experience!
We're bringing the CX workshops to two cities: November 14-15, 2023 - Cliftons Sydney Margaret Street, Australia November 21-22, 2023 - Sheraton Grand Hotel, Dubai Register now Providing a positive customer experience gives your business the benefit ofNot pulling through my instagram proffesional account
Good day, Please can you assist, I have full access to my Instagram Professional Profile in Meta Business Manager, but it is not pulling through to my Zoho board when I try and Link it.Zoho Social allows only 4 images per post even for Facebook though API allows more than 10
I have selected only Facebook stream to be used for publishing. Now I am trying to choose more than 10 photos. It (randomly) chose up to 4 photos and then gives an error message that up to 4 photos have been chosen. The API allows more than 10 as confirmedFacebook group not showing in add list
I am trying to add a Facebook group as one of the channel but after providing user credentials it is not showing up the required group. i was able to add Facebook page though .How to share stories from Zoho Social and how to share stories people have tagged us in from Zoho social on Facebook and Instagram
Hi, I need some help figuring out how we can schedule stories on Zoho for Instagram and Facebook and how we can reshare stories we've been tagged in (DM'd) on Instagram and Facebook. Thanks SoniaInstagram Now Allowing Tagging
Why doesn't the Instagram window come up so I can select the proper business tag? FaceBook and X both work but not Instagram.Bulk Schedule for Posting TikTok
Hallo, We have a client whose business is a social media agency specifically TikTok. Currently they are handling 30 TikTok accounts from. I think zoho Social can handle it with Agency License + with Add on 10 Brands. Their concern is related to posting"Customise Content" option not showing for drafts or "edit as new"
Could you please fix the bug that's causing this? If I start a post, then save it as a draft, I lose the ability to customize content for each channel on that post -- the button just doesn't show up when I go back in to edit an existing draft. Same happensMastodon?
Hi The Mastodon channel was removed? I cannot see it in my account anymore and I can connect or send updates to it. ThanksZoho bot and zoho social
Dear zoho social team, As zoho chatbot has come to salesiq nd cliqs, can we expect this chatbot will come to zoho social soon ? Is it on the plan on development roadmap yet ? There are many chatbot especially facebook, many clients require them.Next Page
Announcements
The Social Wall: April 2024
Hi everyone, We hope you all had an eventful month. We're back to tell you everything that happened with us during April. Some product updates that went live are: Publish Stories to Facebook You can now directly publish a Story to Facebook from the ZohoIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themDiscontinuing Facebook Groups due to API deprecation
Hi everyone, Following a recent announcement made by Meta, the API for Facebook Groups will be deprecated (made obsolete) and won't be available for all third-party social media management applications. So, Facebook Groups won't be accessible in any ZohoChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Changes in X API support for Zoho Social
Hi everyone, The platform X has recently announced that they will be discontinuing some of the API supported features in the newer API version. In effect of this, there are a few features that will be discontinued from Social: Choosing a thumbnail image
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Instagram Manual Publishing Option
When posting a video for an Instagram reel, is it possible to force the manual publishing option? On some of our videos it isn't allowing for manual publishing to be selected and the videos are instead published directly from Zoho. We have some furtherInstagram not visible on campus level account
Hi there, We were facing an issue wherein one of our campus accounts wasn't able to post on Instagram, so we disconnected and reconnnected the account. Now, Instagram is visible to us but not to our manager at campus on Zoho so he is unable to post onFB posts not publishing multiple images in single post
Hello. We've suddenly started having a problem with posts that contain multiple images. Everything posts fine to Instagram, but the posts to Facebook wind up without any images at all. Posts to Facebook with a single image work fine. Please help!Multiple Facebook Pages under Single Brand
Hi everyone, I'd like to know if there is a possibility of connecting multiple Facebook pages under a single brand on Zoho? At the moment, there are different Facebook pages of a single brand and would want to keep under the same brand on Zoho as weAccounts connection
Hi, sir/madam, I am not able to connect the instagram account in ZOHO Social. Can you guide me for account addition. Thanks
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Sticky Posts
The Social Wall: April 2024
Hi everyone, We hope you all had an eventful month. We're back to tell you everything that happened with us during April. Some product updates that went live are: Publish Stories to Facebook You can now directly publish a Story to Facebook from the ZohoIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themSocial Media Simplified with Zoho Social: Understanding reach and engagement while publishing from Zoho Social
If you've been a user of Zoho Social or any other third-party social media management application, you must have wondered at some point of time if the reach and engagement of your post has been affected in any way because of where you post it from. WhileThe Social Wall: March 2024
Hello everyone, We're excited to bring to you information on the updates that went live this March to help you optimize your Social experience. Let's check out what they were and how they can help you. Analyze your Mastodon performance You can analyzeIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,
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