Start Session | User Guide | Zoho Assist

Start Session

 Connecting from Zoho Assist website 

  2. Log in to your account using Zoho Assist credentials.
  3. On the Zoho Assist home page, click START NOW. 
  4. Once the new browser opens up, you can invite the customer.

 Connecting from Desktop Plugin 

  • Log in to your account using Zoho Assist credentials.
  • Click   present at the top right corner of the main window.
  • Download the technician app for the required OS 

Connecting from an Android device 

  • Install Zoho Assist from Google Play Store.
  • Once installed, login with your Zoho Assist account ID.
  • Tap on START NOW.
  • You will be directed to an INVITE CUSTOMER page, through which you can invite the customer.

 Connecting from iOS 

  • Install Zoho Assist - Remote Desktop from App Store.
  • Once installed, log in with your Zoho Assist credentials.
  • Tap on START SESSION to initiate an instant remote support session.
  • Once clicked, you can invite the customer by sharing the link or session ID.

Note : Additional Security Feature for Mobile Application

Assist mobile application now comes with an app lock feature. Enable this additional security feature with Biometrics or a PIN, and the app will be locked automatically after the specified time.