Access Devices
- Log into your Zoho Assist account using your credentials.
- Navigate to the Unattended Access in the top pane.
- You can connect to the device directly or connect as a specific user.
- a. Click the Connect option available on the device you want to access remotely unattended, to connect directly.
Access devices from Zoho Assist website
b. Select the dropdown arrow available next to the connect button in the device you want to access and choose the preferred user you want to connect to the session as.
Unattended Agent Session Connection workflow :
Step 1 : The technician requests initiation of a session directly or as a specific user which will generate a session key in the server.
Step 2 : The request is transferred from the server to the end user to record their response.
Step 3 : The customer can choose to accept/decline the session request if the session confirmation feature is enabled, and the technician will receive a message according to the end user's response, and the session is established if the end user accepts the session request and likewise the session will not be established if the end user rejects the session request raised by the technician.
Note : The raised session request times out if the end user does not respond to the request within the custom preferred time.