Sales Activities - An Overview
- Activities module is split up into Tasks, Calls and Meetings modules. This change will reflect for users who signed up after September 6, 2021.
- Existing users will have both the Activities module and the individual Tasks, Calls and Meetings modules to ease the transition.
- Activities module will be discontinued for existing users after giving them enough time for the transition and only Tasks, Calls and Meetings modules will be available.
The Tasks, Calls and Meetings modules in Zoho CRM are useful in giving complete perspective of the respective sales activities that are performed for a prospect. Within the prospect's record one can find the follow-up calls, meetings, email conversations, etc.
Jonah is a travel agent in a tours and travel company. The company receives enquiries on their website, a travel agent contacts each enquiry to gather more details, he emails the customer the packages that are available and finally sets up a meeting with them to discuss the final package and itinerary. He repeats these activities for every client and sometimes finds it challenging to remember whom to call or send an email. Also he has to refer to the calls, emails and details of other activities when he has a discussion with the client or his seniors.
He can maintain all this information in a common place from where he can quickly refer to all the activities that were performed on the client.
Jonah's manager, on the other hand, can use these modules to get a complete overview of the sales activities carried out by his team. He can generate reports for each activity to understand parameters like the time taken to close tasks, open activities, overdue activities, etc.
Each activity involves tracking information like date, time, notes and other parameters. You can record these details in the following modules in CRM.
Events is renamed as Meetings
Tasks
Task refers to a specific piece of work required to be done within a given time frame. In Zoho CRM, you can create recurring tasks and set reminders to your tasks.
Meetings
Meetings refer to an activity that happens at a given place and time. In Zoho CRM, you can create recurring meetings, set reminders, and add invitees to the meeting.
Calls
Keep track of the inbound calls (received from leads and customers) and outbound calls (dialed to leads and customers) in Zoho CRM
View activities as related lists
In addition to viewing tasks, meetings, and calls as individual records, CRM associates each activity with the respective record as related lists. Supplementary information like a record's schedule is a value-add for sales reps on the road. Click here to learn more about related lists in Zoho CRM.
Within each record, the upcoming activities are displayed as open activities and the completed ones as closed activities. To gain a perspective about their schedule, you can also toggle between three activity views in a related list: column view, chronological view, and tab view.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQs: Activities
1. Where can I view the closed sales activities like tasks, calls, and meetings associated with a record? The Closed Activities related list displays all the closed activities like tasks, calls, and meetings related to a record. You can customize the ...Using CRM View for Activities
For any sales person, a typical day at work is loaded with tasks. It could be the field work to visit a prospect for a demo, or the task to call up a prospect to discuss a deal, or to follow-up with customers after their visits to your website. There ...FAQs: Tasks Module
Can I create tasks and meetings in Zoho CRM? In Zoho CRM, you can create and associate business tasks, meetings, and log calls in the corresponding Tasks, Meetings and Calls module. Each activity has key information such as the date, time, priority ...Working with Tasks
Activities module is split up into Tasks, Calls and Meetings modules. This change will reflect for users who signed up after September 6, 2021. Existing users will have both the Activities module and the individual Tasks, Calls and Meetings modules ...Logging Calls
An essential part of a rep's daily activities is to make and receive calls. They need to track calls that are made to the customers, schedule calls according to the customer's availability, maintain details of the discussions in their database, and ...
New to Zoho LandingPage?
Zoho LandingPage Resources