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Can Workflows or Approvals or Assignment rules overwrite Blueprint?
Other than Workflow, no other automation tool can override any action of Blueprint.
Updated: 29 May 2017 04:49 AM
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Creating Ticket Assignment Rules
Can I overwrite existing tags?
Setting up Data Sharing Rules
Managing Notification Rules/Triggers in Zoho Desk
I have configured a Blueprint. But records have not entered the process even though they meet the Blueprint criteria. Why?
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